Duty Drawback Specialist

3/29/2026

The specialist will be responsible for preparing and tracking documentation packages for duty drawback claims, audits, and compliance reviews using internal systems. This role also involves acting as a point of contact for inquiries and coordinating with internal and external parties to resolve operational issues.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

Global-e (NASDAQ: GLBE) is the world's leading platform enabling and accelerating global, Direct-To-Consumer e-commerce. The chosen partner of over 1,400 brands and retailers across North America, EMEA and APAC, Global-e makes selling internationally as simple as selling domestically. The company enables merchants to increase the conversion of international traffic into sales by offering online shoppers in over 200 destinations worldwide a seamless, localized shopping experience. Global-e's end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling international shoppers to buy seamlessly online and retailers to sell to and from anywhere in the world. With over 1000 employees, operating from over 30 locations worldwide, our people play a key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family. Check out our open positions at https://www.global-e.com/careers/

About the Role

Global-e is the leader of global e-commerce enablement for the biggest and most lovable brands in the world. One of Global-e’s strategic advantages is its Duty Draw Back program. This is the way to save on returned goods and increase margins for international trading. We are expanding rapidly our activity and team around these programs to maximize ROI for our brands.

About the Role:

We’re looking for a highly organized and detail-oriented Duty Drawback Specialist to ensure the accurate and efficient execution of daily operational processes. This role is ideal for someone who thrives in structured environments, takes ownership of processes, and collaborates effectively with both internal and external stakeholders.

In addition to core operations, this role plays a key part in communication, documentation, and continuous process improvement across the Duty Drawback function.

Responsibilities:

Prepare and organize documentation packages for claims, audits, and compliance reviews.
Maintain and track documentation status, claim readiness, and audit actions through internal systems and trackers.
Support the completion of required regulatory documentation, including Power of Attorney forms and related paperwork.
Act as a point of contact for merchant inquiries, ensuring timely, accurate, and professional responses.
Coordinate with internal teams (Operations, Finance, Legal, etc.) and external stakeholders to resolve operational gaps and ensure smooth execution.
Contribute to the development and maintenance of the team’s knowledge base, including documenting procedures, SOPs, and best practices.
Identify process gaps and drive improvements to enhance efficiency, accuracy, and standardization.

Requirements

BA/BS degree in Business, Logistics, Economics, International Relations, or similar.
Strong Excel skills – a Must.
Working knowledge of SQL - an advantage
Excellent attention to detail.
Strong organizational skills.
English proficiency.
Ability to prioritize and manage multiple tasks.
Experience in data analysis, financial operations, or technical operations.
Knowledge of customs, trade, or duty drawback programs.

Key Skills

OrganizationDetail OrientationExcelSQLAttention To DetailOrganizational SkillsEnglish ProficiencyPrioritizationTask ManagementData AnalysisFinancial OperationsTechnical OperationsCustomsTradeDuty Drawback