Online Chat Support
3/29/2026
The agent will be responsible for responding to patient and client inquiries in real time through the online chat platform, providing accurate information regarding medical services, billing, and appointments. This includes handling multiple conversations simultaneously, documenting interactions, and escalating complex issues while strictly adhering to HIPAA guidelines.
Working Hours
40 hours/week
Company Size
2-10 employees
Language
English
Visa Sponsorship
No
Online Chat Support ADF Medical Services Inc.
We're hiring a friendly and professional Online Chat Support agent to assist our patients and clients through our digital support platform. If you're a quick responder with great written skills and a passion for helping people — this role is for you.
Role: Online Chat Support Agent
Department: Customer Support & Patient Services
Location: Fully Remote
Type: Full-Time / Part-Time
Respond to patient and client inquiries in real time via our online chat platform
Provide accurate information on medical services, appointments, billing, and general support
Handle multiple chat conversations simultaneously with professionalism and accuracy
Log and document all chat interactions in our support and CRM systems
Escalate unresolved or complex issues to the appropriate team or department
Deliver a warm, helpful, and professional experience in every interaction
Adhere strictly to HIPAA guidelines and patient confidentiality policies
Competitive pay
Health, dental & vision benefits (full-time employees)
Paid time off & paid holidays
Flexible shift options including evenings and weekends
Career growth and advancement opportunities within ADF Medical Services
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