Finnish-speaking Night Shift Customer Support Agent - iGaming Company in Malta

3/29/2026

The agent will serve as the primary contact for players via live chat and email, managing account inquiries, player verification (KYC), payment issues, and responsible gaming situations. Responsibilities also include investigating issues, escalating complex cases, spotting risks, and aiming for first-contact resolution.

Working Hours

40 hours/week

Company Size

2-10 employees

Language

English

Visa Sponsorship

About The Company

Next Job Abroad helps people across Europe find their next job abroad. We’re an international recruitment agency focused on relocation jobs in Europe, matching language-speaking candidates with roles in customer support, tech, sales and iGaming. We guide candidates through every step. From first interview to relocation and life in a new country, making the move abroad simpler, safer and stress-free. - Jobs abroad across Europe - Language-based roles - iGaming jobs - Free career & relocation support Ready for a new chapter? Apply directly at: https://nextjobabroad.com

About the Role

Night Shift Customer Support Agent – Live & Work in Malta (iGaming)

Some people run on coffee.
Others run on moonlight.

If you’re sharp at night, experienced in customer support, and want an international career in iGaming, this is your lane.

We’re hiring for an established iGaming company in Malta, one of Europe’s main hubs for online gaming, tech, and international careers.

What you’ll be doing

You’ll be the first point of contact for players via:

Live chat
Email

You’ll handle:

Account questions
Player verification (KYC) & document processing
Payments & account-related queries
Responsible Gaming situations
Identifying suspicious behaviour
Investigating issues and providing solutions

You’ll also:

Escalate complex or sensitive cases
Spot risks and unusual activity
Promote relevant services where appropriate
Deliver first-contact resolution whenever possible

This role combines customer care, security awareness, and problem-solving.

About You

Fluent English + Finnish
Proven experience in customer support (chat/email based)
Comfortable working night shifts
Good judgment and attention to detail
Ability to work independently
Calm, structured communication style

We’re looking for people who already know how to:

Work with live chat, email and customer cases
Handle multiple conversations at once
Stay professional in fast-paced environments
Understand service, systems and customer responsibility

Experience in iGaming is a big plus.

What’s included

Relocation support within the EU
Night shift allowance
Health insurance
Commute allowance
Access to gym, sauna & recovery facilities
International, close-knit team
Real responsibility from the start

The international experience

Working in iGaming means:

- Multicultural colleagues
- English-speaking work environment
- Modern digital industry
- Fast career learning curve
- A social, team-driven workplace

This role is for you if:

You already know customer support
You want to work in iGaming
You prefer nights over mornings
You want an international life in Malta

Not everyone thrives at night.
But if you do, this is a strong career move.

Key Skills

Fluent EnglishFinnishCustomer SupportLive ChatEmail SupportAccount QuestionsPlayer VerificationKYCDocument ProcessingPaymentsResponsible GamingIdentifying Suspicious BehaviourProblem-SolvingWorking IndependentlyStructured Communication