Payments Operations Analyst

Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently.

Payments are a critical pillar of Artlist’s global subscription business. As a Payments Operations Analyst, you will play a key role in optimizing payment performance, improving conversion, and ensuring reliable and cost-efficient payment flows.

You will join the Payments Operations team and take ownership of analyzing performance, identifying opportunities, and driving improvements across our payment ecosystem. Working closely with cross-functional teams, you will translate data into actionable insights that directly impact key business metrics.

What you’ll do

• Monitor and analyze payment performance across different dimensions
• Track and improve key metrics such as authorization, conversion, declines, and costs
• Identify and drive optimization opportunities across payment flows and logic
• Investigate and resolve ongoing payment performance issues
• Build dashboards and reports to support decision-making
• Define and optimize payment rules and strategies
• Support cost optimization and reconciliation processes
• Collaborate with cross-functional teams, including fraud, product, and finance
• Evaluate and build business cases for new payment initiatives
• Document insights, recommendations, and action plans for stakeholders

Requirements

• 2–4 years of experience in analytical roles within Fintech, Payments or related industries
• SQL skills for querying and analyzing large datasets
• Strong proficiency in Excel or Google Sheets
• Experience with BI tools such as Looker, Tableau, Power BI, or similar
• Strong analytical mindset with high attention to detail
• Ability to translate data into actionable insights and business decisions
• Excellent communication skills and ability to work cross-functionally