Funeral Planner
3/29/2026
The Funeral Planner assists families in planning burial or cremation ceremonies with a non-judgmental approach, providing pastoral support and organizing personalized services. This role also requires participation in an after-hours phone support roster, including occasional weekend shifts.
Working Hours
40 hours/week
Company Size
10,001+ employees
Language
English
Visa Sponsorship
No
Number of Positions Available:
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
A special opportunity to serve the community within a privileged position.
The role enables you to be in an honoured space, supporting families in their time of grief.
A full time Funeral Planner (hybrid) role exists where you will be able to make a significant contribution to a trusted brand within The Salvation Army - Salvos Funerals.
ABOUT THE ROLE
We are seeking a compassionate and self-motivated individual to join our growing Salvos Funerals team. This permanent full-time role reports to the Operations Manager and focuses on assisting families in planning burial or cremation ceremonies with a non-judgmental approach.
Additionally, the role requires participation in an after-hours phone support roster, including occasional weekend shifts.
Key responsibilities:
Provide pastoral and networking support to families, within a funeral context and information on available services, products, and services.
Arrange burials or cremations and coordinate with cemeteries, Clergy, Officers, or Celebrants as required.
Organise and personalise services by facilitating discussions with relatives regarding style of funeral, flower arrangements and other requirements to ensure the family has a seamless experience.
Supporting families and explaining the process of pre-paid funerals.
ABOUT YOU
The ideal candidate will have demonstrated ability to communicate with empathy and strong interpersonal skills with an elevated level of emotional intelligence.
Key capabilities:
Proven experience in funeral planning or working in fields of grief and trauma is advantageous.
High proficiency in the use of Microsoft Office suite and experience using computer applications (e.g., Microsoft Office, Word, Excel) and general administration skills.
Demonstrated ability to put people at ease, ability to remain calm and maintain composure under stressful circumstances.
Ability to work with those grieving and in distress, operating with empathy, sensitivity and tact.
Demonstrate a strong self-awareness, understanding your strengths and areas for improvement.
Excellent written and oral communication skills.
Good practical and organisational skills.
Requirements of the role:
A current driver’s license with a safe driving record including the ability to regularly travel.
Flexibility to work evenings, weekends (where needed), and extended hours.
Ability to perform tasks that require physical strength such as lifting caskets, setting up and dismantling equipment.
WHY WORK FOR US
TSA offers an inclusive work culture and strong opportunities for career development. In return we also offer benefits such as;
Flexible working conditions.
Tool of Trade vehicle.
Eligible employees can access NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free).
Purchase leave, study leave, Paid parental leave.
Salvos Rewards - Access to exclusive financial and lifestyle discounts and benefits.
Fitness Passport.
Employee Assistance Program - Independent confidential counselling service.
HOW TO APPLY
If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
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