Service Drive Acquisition Manager
3/30/2026
The manager will greet and engage service drive customers to build rapport and educate them on vehicle upgrade, trade-in, and acquisition opportunities. This includes identifying high-value trade-ins, presenting promotions, and partnering with the sales team for smooth transitions.
Salary
60000 - 80000 USD
Working Hours
40 hours/week
Company Size
1,001-5,000 employees
Language
English
Visa Sponsorship
No
Description
Hiring Immediately: Service Drive Acquisition Manager
Fitzgerald Auto Mall is seeking a motivated and customer-focused professional to join our Fitz Buys Cars team. This role is ideal for someone who thrives on building relationships, identifying opportunities, and helping customers explore vehicle upgrade or acquisition options.
We offer a generous compensation plan including commission and bonus potential, along with a supportive, family-friendly work environment.
Benefits
- Competitive pay plan with commission and bonus
- Positive, family-friendly workplace culture
- Proven training program—we invest in your success
- Health, Dental, 401(k), and Paid Time Off
Qualifications & Requirements
Previous customer service experience is preferred. Candidates with experience in hospitality, call centers, telemarketing, customer service, mortgage, financial services, or insurance are highly encouraged to apply. Successful applicants will present a professional appearance and bring high energy, a positive attitude, and strong communication skills.
- Experience in automotive sales, service, or customer relations preferred
- Strong interpersonal and communication skills with a customer-first mindset
- Ability to identify sales opportunities and present effective solutions
- Self-motivated and results-driven; comfortable in a fast-paced environment
- Proficiency with CRM systems or dealership software is a plus
- Valid driver’s license required
Key Responsibilities
Customer Engagement
- Greet and engage customers in the service drive to build rapport and trust
- Educate customers on upgrade, trade-in, and acquisition opportunities
Acquisition & Trade-In Opportunities
- Identify customers with high-value trade-ins or expiring warranties
- Present upgrade programs, lease-end options, and current promotions
- Partner with the sales team to transition interested customers smoothly into the sales process
Service Department Collaboration
- Collaborate with service advisors and technicians to identify vehicle and customer opportunities
- Maintain clear communication between departments to enhance the customer experience
Process & Reporting
- Track interactions, opportunities, and conversion outcomes
- Report acquisition metrics and improvement insights to management
- Ensure compliance with dealership policies and customer satisfaction standards
Fitzgerald Auto Mall is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national
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