0-2

Patient Care Coordinator - Front Desk

3/30/2026

The Patient Care Coordinator will manage scheduling and payment collection while ensuring a welcoming and efficient patient experience from check-in to check-out at the physical therapy clinic. Key duties include greeting patients, managing provider schedules using software, collecting co-pays, answering phones, and maintaining HIPAA compliance.

Salary

17 - 18 USD

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

Founded in Salt Lake City in 1984, Mountain Land Physical Therapy has been at the forefront of advancing healthcare by empowering movement and helping people live better, more active lives. As the largest outpatient physical therapy provider in the Mountain West, we are proud to operate 60 clinics across Utah, Idaho, and Montana under the Mountain Land, Therapy West, and RPT brands. Our vision is simple yet bold: to ensure everyone has access to a primary care physical therapist. We achieve this through personalized care, innovative solutions, and a commitment to exceeding the expectations of our patients and team members. Mountain Land continues to uphold a strong reputation built on expertise, dedication, and community-focused care. Our services extend to a variety of settings, including: •Aquatic Therapy •Vestibular Rehab •Chronic Pain •Concussion •Dry Needling •EMG & NCS •Hand Therapy •Headaches •Industrial/Work Therapy •Lymphedema Therapy •Pediatric Therapy •Pelvic Floor Therapy •Personal Injury Rehabilitation •Return to Sport Program •Running Program •TMJ/TMD Therapy We also believe in investing in our greatest asset—our staff. By fostering professional growth and providing comprehensive benefits, we empower our team to thrive in exciting and challenging environments. If you share our values and vision, explore our career opportunities and join a team committed to helping people move better and live healthier.

About the Role

Description

Location: 4587 West Cedar Hills Dr., Ste. 110, Cedar Hills, UT 84062

Schedule: Full-Time, Mon, Wed, Fri 7am-4pm & Tues, Thur 10am-7pm

Pay Range: $17 - $18/hour

Benefits: Health, dental, vision insurance, 401(k) with employer match, PTO, Wellness perks

Interview Process: 1. Apply online 2. Self-paced online assessment (20-25 minutes) 3. In-person interview for you to meet the team and learn more about the role (30-45 minutes) 4. Offer and training

The Position:

Mountain Land Physical Therapy, is hiring a friendly, organized, and tech-savvy Patient Care Coordinator to join our outpatient physical therapy clinic in Caldwell. In this patient-facing role, you’ll manage scheduling and payment collection while creating a welcoming, efficient experience from check-in to check-out. We provide complete training and mentorship, so this is a great fit for both experienced front office candidates and those new to healthcare.

What You’ll Do:

Greet and check in patients, creating a friendly and professional first impression
Manage provider schedules using our scheduling software
Collect co-pays, co-insurance, deductibles, and private payments at time of service
Answer phones and respond to emails with excellent customer service
Maintain HIPAA compliance and confidentiality in all patient interaction
Keep the front desk and waiting area organized, efficient, and welcoming
Assist with administrative tasks and accurate patient information updates as needed

What We’re Looking For:

Front office, medical receptionist, hospitality, retail, or customer service experience preferred
Comfortable using computers (Microsoft Office) and learning new software quickly
Strong communication, attention to detail, and ability to multitask
Friendly, team-oriented, professional demeanor
Willingness to learn and grow in a healthcare setting

Why Join Us:

Supportive clinic culture with training and mentorship
Clear growth opportunities (medical billing, clinic operations, support services)
Meaningful work helping patients stay consistent with their plan of care and recovery

Requirements

High school diploma or equivalent
Friendly, professional communication skills
Comfortable using computers and learning new software
Able to multitask in a fast-paced clinic
Reliable and punctual
Customer service or office experience preferred

Key Skills

SchedulingPayment CollectionCustomer ServiceHIPAA ComplianceOrganizationCommunicationAttention To DetailMultitaskingComputer ProficiencySoftware LearningProfessional DemeanorTeam Orientation