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IT Help Desk Technician

3/30/2026

The role centers on providing technical support for all computer hardware and software primarily via email and telephone, while also requiring regular on-site support at various banking locations. Duties also encompass equipment installation and maintenance, monitoring IT logs, schedules, reporting, and engaging with vendors.

Working Hours

28 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

No

About The Company
Founded in 1999, OMB Bank is a locally owned community bank with deep roots in Southwest Missouri and the greater Kansas City area. We are committed to delivering exceptional customer service and empowering families, businesses and communities to thrive. Our innovative approach combines traditional banking values with forward-thinking solutions to meet the evolving needs of our customers. Whether it’s personal banking, business services or supporting local growth, we are here to provide the tools and resources you need to succeed. At OMB Bank, we value relationships and prioritize building trust through personalized service and a dedication to excellence. With a focus on community involvement and financial education, we aim to make a lasting positive impact on the places we call home. Member FDIC | Equal Housing Lender
About the Role

Description

  

Job Summary: 

Candidates must be friendly, personable and committed to delivering excellent customer service.  Job responsibilities will center on providing technical support on all computer hardware and software. Activities will be conducted primarily through email and telephone support, will also require regular on-site support to users at all banking locations. Duties will also include: installation and maintenance of equipment; monitoring and updating IT logs, schedules, and reporting; vendor engagement.


Primary Location/Schedule: 

· 3050 S Delaware, Springfield, MO 65804 with remote work allowed when schedule allows

· Part-time; 25-28 hours per week average

· Schedule 8:00 am - 6:00 pm Monday – Friday; Saturdays 9 am – 12:00 pm


Position Requirements: 

· Ability to sustain confidential conversations and documents in remote work environment

· High school diploma or equivalent plus 2 years of college or technical training

· One or more years of prior computer experience

· Knowledge of setup, maintenance, and troubleshooting personal computers, Windows operating systems, common desktop applications, and wide area networks preferred

· Excellent internet stability at home office


To Apply:

· Complete an application at https://www.ombbank.com/about/careers

· Contact Human Resources at careers@ombbank.com or 417-869-9000 for more information


Futures made brighter.  Banking made better

OMB Bank was founded in 1999 with a commitment to excellence in service.  We offer our customers the latest in banking products and services combined with old-fashioned customer service.  We are committed to giving our employees the kindness, courtesy, and professionalism they deserve.  This philosophy has resulted in our growth from one bank in Springfield to ten branches in Springfield and surrounding communities in Missouri and Kansas.


Employee Benefits: 

· Excellent work environment where you are appreciated and recognized for your individual efforts and contributions

· Stability with a locally owned community bank that is growing and expanding in the region

· Paid Leave: Vacation, Sick, Military, Bereavement, and Jury Duty

· Full and partially paid insurance plans: life w/ AD&D, disability, and dental

· Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D

· 100% match of retirement savings (up to plan limit)

· Discounted financial service fees on select OMB products and services

· Plus more


Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 


EOE/VETERANS/DISABLED  E-VERIFY EMPLOYER

Key Skills
Customer ServiceTechnical SupportHardware TroubleshootingSoftware TroubleshootingEmail SupportTelephone SupportOn-site SupportEquipment InstallationEquipment MaintenanceIT Logs MonitoringIT Schedules UpdatingReportingVendor EngagementWindows Operating SystemsPersonal Computers Setup
Categories
Customer Service & SupportTechnologyAdministrative
Benefits
Excellent work environment where you are appreciated and recognized for your individual efforts and contributionsStability with a locally owned community bank that is growing and expanding in the regionPaid Leave: Vacation, Sick, Military, Bereavement, and Jury DutyFull and partially paid insurance plans: life w/ AD&D, disability, and dentalCost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D100% match of retirement savings (up to plan limit)Discounted financial service fees on select OMB products and services
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