Manager (Section 45 Withholding Tax)

3/31/2026

The role involves handling enquiries across multiple contact channels and guiding taxpayers in understanding their tax obligations. Additionally, the manager will be involved in projects aimed at improving work processes and service delivery.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

The Government Technology Agency of Singapore (GovTech) is the lead agency driving Singapore's Smart Nation initiative and public sector digital transformation. We harness the power of technology to make lives better for citizens, businesses, international audiences and the public service sector. Our mission: Engineering Digital Government, Making Lives Better. Our goal is to create a government that is "Digital to the Core, and Serves with Heart". We achieve this by using technology to create services that are easy, seamless and secure for people to use, and placing the needs of citizens and businesses at the centre of everything we do. As a digital government, our public officers are also able to continually upskill, adapt to new challenges and work more effectively across agencies as well as with citizens and businesses in Singapore.

About the Role

[What the role is]

As a tax professional, you have tax knowledge at your fingertips and the heart to build a socially responsible taxpaying community. At IRAS, we offer you the space to apply your knowledge as we transform to redefine experiences for taxpayers. You will apply your resourcefulness, strong communication skills and expertise in administering a suite of tax services ranging from service, compliance and policy formulation.

The result? Your mark of insight on tax services which are transformational.

[What you will be working on]

Handles enquiries across multiple contact channels, displaying IRAS' service attributes to deliver the desired service experience
Guides taxpayers in understanding and complying with their tax obligations through taxpayer education
Provides assistance to taxpayers on the clarification of tax practices and application of tax laws
Promotes voluntary compliance in filing and payment matters.
Be involved in various projects leveraging a mix of data analysis, technology, agile principles, behavioural insights, and design to improve work processes, service delivery and voluntary compliance

[What we are looking for]

Diploma/Degree in any discipline
Experience in customer service, good interpersonal, verbal and written communication skills
Ability to question, probe and analyse
Organized and systematic in handling data
Resourceful and able to work independently in a team environment

We regret to inform that only short-listed candidates will be notified. All successful candidates will be offered a contract role in the first instance.

Key Skills

Tax KnowledgeCommunication SkillsCustomer ServiceData AnalysisInterpersonal SkillsProblem SolvingOrganizational SkillsTeamworkResourcefulnessCompliancePolicy FormulationTaxpayer EducationAgile PrinciplesBehavioral InsightsService DeliveryVoluntary Compliance