Manager (Tax Service Delivery, Compliance Strategy & Service)

3/31/2026

The role involves enforcing compliance actions against taxpayers and providing assistance through various communication channels. Additionally, the manager will support technical and procedural issues and participate in projects aimed at improving service delivery.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

The Government Technology Agency of Singapore (GovTech) is the lead agency driving Singapore's Smart Nation initiative and public sector digital transformation. We harness the power of technology to make lives better for citizens, businesses, international audiences and the public service sector. Our mission: Engineering Digital Government, Making Lives Better. Our goal is to create a government that is "Digital to the Core, and Serves with Heart". We achieve this by using technology to create services that are easy, seamless and secure for people to use, and placing the needs of citizens and businesses at the centre of everything we do. As a digital government, our public officers are also able to continually upskill, adapt to new challenges and work more effectively across agencies as well as with citizens and businesses in Singapore.

About the Role

[What the role is]

As a tax professional, you have tax knowledge at your fingertips and the heart to build a socially responsible taxpaying community. At IRAS, we offer you the space to apply your knowledge as we transform to redefine experiences for taxpayers. You will apply your resourcefulness, strong communication skills and expertise in administering a suite of tax services ranging from service, compliance and policy formulation.

The result? Your mark of insight on tax services which are transformational.

[What you will be working on]

Carry out effective & appropriate enforcement actions against taxpayers who do not file tax returns/accounts on time and who do not pay tax assessed in a timely manner
Provide assistance to taxpayers via telephone or through written correspondence
Support the Manager and supervisors on technical, systems and procedural issues that may arise from complex situations
Be involved in various projects to improve the service delivery, voluntary compliance and education of taxpayers

[What we are looking for]

Diploma/Degree in any discipline
Experience in customer service, good interpersonal, verbal and written communication skills
Ability to question, probe and analyse
Organized and systematic in handling data
Resourceful and able to work independently in a team environment

We regret to inform that only short-listed candidates will be notified. All successful candidates will be offered a 2 year contract in the first instance.

Key Skills

Tax KnowledgeCommunication SkillsCustomer ServiceInterpersonal SkillsData HandlingAnalytical SkillsResourcefulnessTeamwork