Automotive Customer Service / BDC Representative (In Person, No Remote)

Description

Full-Time | Hourly + Bonus

Kunes Auto & RV Group—recognized by Automotive News as one of the Best Dealerships to Work For—is hiring Call Center Representatives (BDC) in Delavan, WI.

This is a full-time, in-person position. This is NOT a remote role.

If you’re comfortable on the phone, organized, and able to handle a fast-paced environment, this is a strong opportunity with consistent hours and performance-based earnings.

Pay & Schedule

• $17/hour base + performance-based bonuses
• Bonus opportunities tied to appointments and results
• Full-time schedule with evenings and rotating weekends

What You’ll Do

• Handle a high volume of inbound and outbound calls, texts, and emails
• Connect with customers who are actively shopping for a vehicle
• Schedule and confirm appointments with accurate and detailed notes
• Follow up with customers who missed appointments to re-engage them
• Track all activity in CRM systems and keep information up to date
• Manage multiple conversations and tasks at once across different systems

What This Job Is Really Like

• You’ll be on the phone most of the day—this is a high-call, fast-paced role
• You’ll be texting, emailing, and following up constantly
• You’ll be managing multiple conversations and tasks at the same time
• Attention to detail is critical—notes, follow-ups, and accuracy matter
• Some customers won’t answer or will cancel—that’s part of the job
• The people who succeed here stay organized, consistent, and don’t get discouraged easily

Requirements

What We’re Looking For

• Comfortable on the phone and talking with new people daily
• Reliable and shows up when they say they will
• Strong multitasking and time management skills
• Detail-oriented with the ability to stay organized in a fast-paced environment
• Basic computer skills (CRM systems, texting, email)
• Positive attitude and coachable mindset
• Experience in customer service, call center, or sales is helpful—but not required. We will train the right person.

Why Join Kunes

• Full benefits: medical, dental, vision, 401(k), and paid time off
• Ongoing training and support
• Team-oriented, casual work environment
• Growing, family-owned company with long-term stability

About Kunes Auto & RV Group

Founded in 1996, Kunes Auto & RV Group has grown to over 40 locations across Wisconsin, Illinois, and Iowa. We are built on a culture of teamwork, trust, and results—and focused on building long-term careers.