Checkout Specialist

Description

OCR has been the premier provider of orthopaedic care in Colorado, Wyoming, and Nebraska for 55 years! As we continue to grow, we are looking for individuals who share our values and are looking to contribute to our mission and vision. Are you passionate about patient care, teamwork, and inspiring others? If so, join the specialists in the medicine of motion today!

The Checkout Specialist performs routine clerical and customer service tasks associated with the patient check-out process. This process includes greeting the patient at checkout, verifying accuracy of charges, collecting co-pays and issuing receipts, maintaining a balanced cash drawer, and answering patient questions. This position works closely with the insurance coordinators to make every effort in collecting outstanding balances at the time of visit. They also assist the business office with clerical tasks such as completing disability forms, batching tickets for charge entry personnel, checking data input for charge and receipt entry, entering visit ticket notes into patient account, and recording address changes from returned mail.

Essential Duties and Responsibilities

• Greets the patient at the time of check out and gives them full attention.
• Demonstrates a thorough understanding of insurance plans (i.e. health maintenance organization, preferred provider organization, point of service, indemnity, worker’s compensation, no fault) and OCR’s pricing structure as it relates to check-out. Has a general understanding of OCR’s participation with insurance carriers.
• Enters detailed notes and ensures the accuracy of all visit tickets prior to patient leaving check-out area by checking individual and total charges. Collects all co-pays and balances from non-participatory insurances. Works closely with insurance coordinators to ensure that all outstanding, unpaid balances are resolved prior to the patient leaving the check-out area.
• Proficient at handling sensitive financial matters with patients.
• Balances cash drawer daily. Maintains acceptable minimum amounts of shortfalls or overages in cash drawer.
• Batches visit tickets, checking for complete charge information, including x-rays on a daily basis.
• Ensures accuracy of receipts journal.
• Conducts transfers of sums of money according to established procedures for billing and charging.
• Follows procedures contained in the credit policy; safeguards funds with integrity and honesty.
• Provides patients with information regarding account balances, billed charges, etc. Refers any problem accounts to insurance coordinators.

Requirements

• High School Diploma or equivalent is required.
• Minimum one year experience in a customer-facing service position. Medical or business office experience a plus.
• Working knowledge of Microsoft Office Suite or related software. Ability to quickly learn practice management and similar computer applications.

Physical Requirements

• The work environment is the typical office environment. The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel objects, tools, or controls up to 8 hours a day. The employee frequently is required to talk or hear and must be able to speak articulately. The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee may occasionally lift and/or move up to 25 pounds and should do so in a sound and safe manner. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits:

• Medical, Dental, & Vision coverage
• Life and AD&D Insurance
• Retirement savings and profit sharing plan participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
• Company-sponsored events
• Annual merit increases

**Benefit eligibility is dependent on employment status, and a waiting period may apply

Orthopaedic & Spine Center of the Rockies (OCR) is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. OCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual experience and qualifications, without regard to a person's race, color, age, sex, gender identity, gender expression, marital status, sexual orientation, religion, creed, national origin, the presence of any physical or mental disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran, or any other protected status.

Applications will be accepted until the position is filled; to receive full consideration, please apply by April 18, 2026.