Shift Lead

Description

As a CheBA Hut Shift Lead, you will strategically direct and supervise the crew and overall shop operations to ensure food quality and safety standards, genuine interactions with our fans, shop cleanliness, and ongoing coaching and development of the team through role-model behaviors. You will report to your General Manager and Assistant General Manager.

CheBA Hut Shift Leads will enjoy schedule flexibility, part-time or full-time hours, partially paid health benefits for full-time homies, community celebrations like 420 and back-to-school. Free shift meal and bar drink (21 and older), bi-annual team parties, perks@werk, crews for shoes and quarterly limited edition CheBA swag!

Key responsibilities: Hustle, Show Respect, Own it, Pay it Forward, Keep it Real!

Big 4 (service, product quality, atmosphere, cleanliness)

• Work hard, have a great attitude, take pride, and give a damn
• Perform opening, closing, and shift change duties per standard operating procedures
• Preserve an upbeat and comfortable shop environment for current clientele
• Cultivate positive relationships with coworkers, customers, vendors, and neighbors
• Set the tone: be a thermostat, not a thermometer

Awareness

• Ensure that our customers have a unique and enjoyable dining experience and verify through genuine interactions
• Maintain overall cleanliness and organization of the shop
• Manage productivity to achieve sales per man hour goals
• Stay informed and up-to-date on all communications and results

Accountability

• Assume responsibilities of the shop while you are the manager on duty
• Uphold food quality and safety standards at the highest level by implementing food preparation and production standards
• Manage all cash-handling procedures
• Communicate sensitive and pertinent information quickly and effectively

Leadership

• Abide by and enforce all Cheba Hut policies and procedures
• Lead through positive and constructive actions and words. Recognize and reward awesomeness
• Set the example by role-modeling desired behaviors
• Provide Ongoing Training, coaching, and development of the crew during shift

Requirements

Required experience, abilities, and skills

• Think “shop first” /” customer first”
• Demonstrate integrity
• Demonstrate self-direction
• Demonstrate “heads-up” leadership. Keep your head on a swivel and be aware.
• Ability to establish priorities
• Ability to resolve customer and crew issues
• Ability to work in a diverse culture
• Ability to follow oral and written instruction
• Ability to receive/give direction
• Ability to work under pressure
• Ability to lift up to 47 lbs
• Ability to work well under physically and mentally stressful situations
• Responsible alcohol service training/certification
• Food safety/handling training/certification
• Consistent access to a working smartphone