Associate, Customer Service

Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible. 

Energizer are seeking a customer orientated Customer Service / Order Management Associate to manage and maintain excellent client relationships. This exciting opportunity will allow you to be the first line of communication for Energizer and enable you to demonstrate our corporate vision of outstanding customer service to all through effective order management and building lasting relationships with customers, especially those under your responsibility.

• Processing of customer orders with a high level of accuracy ensuring product availability and managing order transportation.
• Understanding specific customer needs from packing requirements through to transportation and lead time management.
• Management of any customer returns.
• Ensuring accurate customer profiles are maintained on database.
• Proactive customer engagement. For example, managing expectations on product availability, delivery times and delays and dealing with issues related to sales over forecast.
• Respond to all customer queries and complaints within agreed response times.
• Use daily/weekly/monthly reports to drive decisions on own accounts
• Work collaboratively with Supply and Demand Planning teams to manage product availability issues
• Working with Accounts Receivable team to deal with queries effectively.
• Seeking to review and implement continuous improvement to day to day role ensuring best practice always maintained.
• Continuously strive to achieve personal development supporting business objectives.
• Phone/email contact with customers
• Phone/email contact with commercial team (and other ENR functions)
• EDI/Hybris roll out.
• Supporting other team members, backup for others.

• Experience and knowledge of the SAP system
• Educated to a minimum of “A level” or equivalent to include English/others languages & Maths
• Language Skills: min. B2 in English additional language e.g German, French, Italian will be great advantage (we offer language allowance)
• Highly developed IT skills and proficient with Microsoft Office tools  
• Ability to work as part of a team as well as on own initiative
• Passionate about customer service / order management
• Highly organized and able to manage deadlines effectively and efficiently
• High levels of attention to detail
• Flexible and responsive working style
• Good communicator with an excellent telephone manner
• Tenacity and initiative 

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.