Digital Banking Representative

Description

HERE, TAKING CARE OF CUSTOMERS IS ABOUT MUCH MORE THAN MONEY

At Taylor Bank, everything we do is about serving our community and building strong customer relationships.

WE ARE SEEKING:

• A detail-oriented, team player with great people skills to join our Digital Banking Services team at our corporate headquarters in historic downtown Berlin, Maryland.

WHAT YOU WILL DO:

• Support onboarding business customers with digital banking products and services, such as Online Banking and Cash Management, Remote Deposit Capture, ACH, Wires, Positive Pay, Payment Processing, and future digital products.
• Set up, maintain, and provide training for all business digital banking solutions, including assistance with troubleshooting related to access, functionality, and end user issues.
• Manage payment processing terminals, including rental provisioning, configuration, downloads, inventory tracking, and coordination with referral partners for issue resolution.
• Ensure all digital banking documentation is accurate, current, and properly retained to support audit readiness, regulatory compliance, and operational controls.
• Collaborate and coordinate with internal departments by attending monthly meetings to support business services initiatives, follow-up and development efforts.
• Assist all bank customers through phone calls, emails, chats, and voicemails by responding to inquiries and resolving issues in a timely manner.
• Perform additional duties as assigned, supporting all Digital Banking Services departmental and organizational initiatives. May include occasional extended hours, as needed.

YOU SHOULD HAVE:

• High School diploma or equivalent required.
• At least 4 years of related experience working for a bank or financial services institution.
• Experience with digital and electronic banking services, with a focus on business solutions.
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong attention to detail and the ability to manage multiple priorities efficiently.

WE OFFER:

• Strong growth opportunities 
• A friendly, collaborative work environment 
• An amazing benefits package: including affordable medical, dental and vision plans; employer paid Life, short-term and long-term disability insurance; 401(k) with company match; generous paid time off, paid parental leave and more
• This is an hourly, non-exempt position. We also have a discretionary bonus plan, subject to company performance

TAKE THE FIRST STEP! Click the Apply button to access the online application and complete a brief required assessment found HERE.

Taylor Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, their race, color, religion, sex, sexual orientation, gender identity or national origin.