HOST

Description

Job Summary

Guides guests to appropriate table as directed by the maître d’. Interacts with the restaurant guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.

Duties and Responsibilities

• Anticipates and accommodates the needs of the guests in a timely manner.
• Maintain professional appearance standards as directed in the Company Employee Handbook.
• Provides exceptional service with a positive attitude.
• Maintains the general cleanliness and orderliness of the entrance area and entire venue.
• Complies with Department of Health and Company safety and sanitation standards.
• Possesses general knowledge of all food and beverage menus, and Company policies & procedures.
• Communicates the needs of guests to other team members, managers and chefs as needed.
• Actively takes and processes reservations for guests.
• Assists with incoming calls and answering questions from guests.
• Responsible for checking guests’ coats and other belongings.
• Other duties as assigned.

Sets-Up/Closes Down Host Stand and Performs Side-Work Including:

• Ensure that all appropriate menus are printed and ready for service.
• Responsible for making sure all the menu books are organized with current menus.
• Collects menus throughout the venue during shift.
• Immediately reports all broken/damaged equipment to management.