Counter Sales Lead

Overview

Join the Team at our new Riverside, CA Location!

Are you passionate about delivering exceptional customer service? Do you thrive on solving problems and helping others find the right solutions?

PACE Supply, a leader in the plumbing supply industry, is excited to announce opportunities at our new Riverside, CA location! We’re looking for a experienced and customer-focused Counter Sales Lead to join our growing team.

As a Counter Sales Lead, you’ll be the welcoming face of our new branch, providing outstanding service to our customers.

Your role will include:

• Promptly and courteously assisting customers with their needs
• Sharing your plumbing and product expertise to guide informed purchasing decisions
• Building strong, lasting customer relationships through exceptional service and product knowledge

Be part of a new branch launch and help us build something great from the ground up!

Responsibilities

• Lead daily counter operations, ensuring accurate and timely fulfillment of customer orders
• Provide direction and support to counter staff, maintaining high standards of customer service and efficiency
• Assist customers promptly and professionally, offering product expertise and solutions-based recommendations
• Enter and manage customer orders, branch transfers, quotes, and pricing with a high level of accuracy
• Follow up on orders, proactively resolve issues, and ensure customer satisfaction and timely communication
• Generate and provide product and job quotes as needed
• Oversee receiving activities by verifying the quantity and quality of incoming materials
• Ensure materials are properly checked in, stocked, and organized within the warehouse
• Maintain a clean, safe, and organized work environment, including counter areas, warehouse, and common spaces
• Accurately perform cycle counts and inventory control activities, reporting discrepancies and backorders
• Maintain strong knowledge of inventory, product availability, and warehouse layout
• Support and model ethical sales practices and company policies, including returns, credit terms, and procedures
• Assist in training and mentoring team members, encouraging ongoing product knowledge development
• Ensure all tasks are completed in compliance with safety standards, reporting any hazards to management
• Support branch operations, including loading/unloading customer vehicles and assisting with year-end physical inventory

Qualifications

• Any combination of education and experience that provides the required skills and knowledge for successful performance will be considered
• High school diploma or GED required
• 2+ years of experience in plumbing, warehouse, or retail/customer service environments, with demonstrated leadership or lead experience preferred
• Strong working knowledge of plumbing products, warehouse operations, and counter sales processes
• Proficiency in warehouse management systems and Microsoft Office (Outlook, Excel, etc.)
• Ability to input, retrieve, and analyze data accurately
• Ability to read and interpret product codes, locations, and inventory details
• Solid math and cash handling skills
• Strong decision-making, problem-solving, and communication skills
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Demonstrated ability to lead by example, support team members, and drive accountability
• Willingness to learn and continuously develop product knowledge and leadership skills

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. PACE Supply will consider qualified applicants with a criminal history pursuant to employment regulations.

Work Environment

Pre-Employment Requirements

As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements:

Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. 

Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements.

Drug Test: A drug test will be administered to ensure a drug-free workplace.

Work Environment

Physical Requirements:

• The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.
• Ability to lift items that weigh up to 50 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand-truck.
• Prolonged periods of standing or sitting at a desk and working on a computer.
• Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception.

Environmental Conditions:

• The employee is frequently exposed to moving mechanical parts and outside weather conditions.
• Occasionally, the employee may be exposed to high, precarious places and vibration.
• The noise level in the work environment is usually moderate.

Benefit Snapshot:

PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

Relocation Benefits

NO

Remote Availability

NO

*Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR Department at (844)-393-7172.