Portuguese Speaking Customer Service Agent - Work In Sofia - Paid Relocation

4/5/2026

Provide excellent customer service to Portuguese-speaking clients via phone, email, and chat while resolving issues efficiently. Maintain accurate records in the CRM system and collaborate with internal teams to enhance service quality.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

About the Role

Patrique Mercier Recruitment FR is pleased to offer a great opportunity for a Portuguese Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This role includes a paid relocation package, making it an ideal choice for individuals seeking to develop their career in customer service while experiencing a new culture and environment.

Responsibilities

Provide excellent customer service to Portuguese-speaking clients via phone, email, and chat.
Assist customers with questions related to products, orders, returns, and general support.
Resolve customer issues efficiently and professionally, ensuring high satisfaction.
Maintain accurate and detailed records of customer interactions within the CRM system.
Collaborate with internal teams to improve service quality and customer experience.
Participate in ongoing training to enhance product knowledge and customer service skills.

Fluency in Portuguese and English, both spoken and written.
Experience in customer service roles, ideally in a relevant industry.
Strong communication and interpersonal skills.
Excellent problem-solving abilities with a customer-focused mindset.
Proficiency in customer service software and Microsoft Office tools.
Detail-oriented with strong organizational skills.
Willingness to relocate to Sofia, with relocation expenses covered.

Comprehensive training fully covered
Secure employment along with opportunities for career growth
Competitive salary
Extra health insurance options
Access to over 50 benefits and services tailored to your needs
A welcoming international workplace culture
Ongoing support and learning opportunities
1500 euro singing bonus
Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live

Key Skills

PortugueseEnglishCustomer serviceCommunicationInterpersonal skillsProblem-solvingCustomer-focused mindsetCRM softwareMicrosoft OfficeDetail-orientedOrganizational skills