French Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation

4/5/2026

Provide exceptional customer support to French-speaking clients via phone, email, and chat while resolving inquiries regarding orders and products. Maintain accurate documentation in the CRM system and collaborate with cross-functional teams to enhance the customer experience.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

About the Role

Patrique Mercier Recruitment FR is thrilled to offer a fantastic opportunity for a French Speaking Customer Service Agent to join a dynamic team based in Sofia, Bulgaria. This role includes a fully paid relocation package, making it an excellent option for candidates seeking new career opportunities abroad. The successful candidate will provide top-notch customer support, ensuring a seamless experience for French-speaking clients.

Responsibilities

Deliver exceptional customer service to French-speaking customers through phone, email, and chat.
Assist customers with inquiries regarding orders, products, returns, and exchanges.
Resolve complaints and issues efficiently and courteously to maintain customer satisfaction.
Maintain up-to-date knowledge on products and company policies to assist customers accurately.
Accurately document customer interactions and transactions in the CRM system.
Collaborate with cross-functional teams to improve the overall customer experience.
Participate in ongoing training to enhance skills and product knowledge.

Fluency in French and English, both spoken and written.
Previous experience in customer service is highly desirable.
Excellent communication and interpersonal skills.
Strong problem-solving skills with a customer-centric approach.
Proficient in using customer service software and standard office tools.
Detail-oriented and well-organized.
Willingness to relocate to Sofia, Bulgaria, with a fully paid relocation package.

Comprehensive training fully covered
Secure employment along with opportunities for career growth
Competitive salary
Extra health insurance options
Access to over 50 benefits and services tailored to your needs
A welcoming international workplace culture
Ongoing support and learning opportunities
1500 euro singing bonus
Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live

Key Skills

Customer serviceFrench languageEnglish languageCommunicationProblem-solvingCRM softwareOffice toolsDetail-orientedOrganizationInterpersonal skills