Partner Operations Manager

So, what’s the role all about?

The Partner Operations Manager is responsible for overseeing the operational infrastructure that supports the partner ecosystem, with a focus on process management, reporting, analytics, and system enablement. This role manages the day-to-day administration, configuration, and support of the Partner Relationship Management (PRM) platform, ensuring partners and internal teams have a seamless, efficient, and reliable experience with partner systems and processes.

How will you make an impact?  

•    Manages the operational framework that supports the partner ecosystem, ensuring processes, workflows, and systems function efficiently and consistently. 
•    Oversees the day to day administration, configuration, and ongoing support of the Partner Relationship Management (PRM) platform. 
•    Develops and maintains partner related reporting, dashboards, and analytics to support visibility into partner performance, engagement, and operational metrics. 
•    Ensures data accuracy, integrity, and consistency across partner systems and related tools. 
•    Collaborates with cross functional teams—including Partner Systems, Product, Sales, and Operations—to implement process improvements and system enhancements. 
•    Troubleshoots system issues, manages PRM support requests, and works with technical teams to resolve system defects or configuration challenges. 
•    Documents operational processes, system configurations, and partner workflows to support continuity and scalability. 
•    Identifies opportunities to streamline partner operations through automation, process optimization, or improved tooling. 
•    Provides partners and internal stakeholders with clear guidance, training, and support on PRM functionality and related operational processes.

Have you got what it takes?

•    3–5 years of experience in partner operations, sales operations, business operations, or systems administration. 
•    Experience administering CRM/PRM platforms (e.g., Salesforce, partner portals, or equivalent tools). 
•    Strong analytical skills with experience building and maintaining reports, dashboards, and operational metrics. 
•    Familiarity with process workflow design and operational documentation. 
•    Strong communication and collaboration skills, with the ability to work across cross functional teams. 
•    Ability to troubleshoot system issues and translate operational requirements into system configurations or enhancements. 
•    Strong organizational and project management skills with attention to detail.

You will have an advantage if you also have:

• Experience in partner ecosystems, channel programs, or partner‑driven business models.
• Background in data governance, system optimization, or automation workflows.
• Knowledge of integration frameworks, system architecture concepts, or API‑based system connections.
• Experience with ticketing systems or support workflows for internal platforms.
• Certifications in Salesforce administration, operations management, or data analytics.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Requisition ID: 10458

Reporting into: Director, AI & Partner Programs

Role Type: Individual Contributor