Operational Control Center Manager

4/6/2026

The Operational Control Center Manager oversees daily operations, staff scheduling, and performance management to ensure safety and procedural adherence. They are responsible for utilizing KPIs to drive accountability and facilitating ongoing training for the control center team.

Salary

94494.4 - 111624.99 USD

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

Life Flight Network is the premier air and ground ICU-level medical transport service, providing helicopter, fixed-wing, and ground ambulance transport throughout Oregon, Washington, Idaho, and Montana. Our mission is saving lives with industry-leading care and transport. This directive is supported by Life Flight Network's owner consortium of non-profit, world-class healthcare systems, Legacy Emanuel Medical Center, Providence Health & Services, Saint Alphonsus Regional Medical Center, and Oregon Health & Science University. Every employee at Life Flight Network is dedicated to saving lives through exceptional, safe, and expeditious ICU-level care and transport. For over 45 years, Life Flight Network has provided award-winning service and support to patients, hospitals, and EMS, ensuring patients receive the foremost quality care and transport. From the mountains of Montana and the backcountry of Idaho to the plains of Washington and the Oregon coastline, our services are woven into the regions we serve. We live, work, and play alongside these communities and residents and visitors alike entrust us to come to their aide when they need us the most—a responsibility we do not take lightly.

About the Role

The Operational Control Center Manager manages the day-to-day responsibilities of the Operational Control Center Specialists with a focus on safety and training. This position is responsible for driving accountability by utilizing key performance indicators (KPIs), ensuring policy and procedural adherence, identifying coaching and development opportunities, facilitate ongoing training and performance management, scheduling, staffing and ensuring safe in-flight communication and operations. This position is also required to assist in making sound operational decisions that affect daily operations.

QUALIFICATIONS:

Bachelor’s degree in Communications, Business or a related field preferred. May substitute direct years of experience in similar position for educational years.
Pilots License current or previous preferred
Experience with CAD systems and knowledge of two-way radio systems
Four years Managerial experience in Aviation or EMS related field strongly preferred
Exemplary customer service skills with an emphasis on quality and safety
Thorough knowledge of Part 135 regulations
Thorough knowledge of all regulations as it pertains to Operational Control Centers
Proficient in Microsoft Office Suite
Excellent grammar, verbal and written communication with the ability to communicate effectively with all levels of an organization, develop and maintain working relationships
Must be solution oriented and able to successfully manage and adapt to varying business climates expeditiously
Must hold a valid driver’s license, have access to an automobile in good repair, be able to provide proof of auto insurance, meet LFN’s Driver’s Policy requirements and able to travel whenever and wherever business needs necessitate

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ensure productivity standards are adhered to and make recommendations on employee performance
Measure accuracy performance, as well as ensure all annual training is complete

Interpret and communicate departmental policies and procedures
Maintain schedule and staffing requirements
Ongoing training and performance management
Recommend equipment, training and other needs
Recommend performance improvements
Monitor time and attendance
Create and communicate the schedule in a timely manner
Ensures consistent and effective use of two-way radio communication and assure radios are in proper working order.
Promote a cooperative working environment by utilizing communication skills, interpersonal relationships and team building.

🌟 Benefits That Go Above and Beyond

At Life Flight Network, we believe our team members deserve more than just a job — they deserve a rewarding, supported, and balanced life. That’s why we offer a thoughtful benefits package that truly sets us apart:

Compensation & Retirement

Competitive pay
401(k) with a 100% vested employer contribution — your future grows from day one
Tenure bonuses to reward your loyalty and long-term commitment

Health & Wellness

Comprehensive Medical, Dental, and Vision coverage
Company-paid Life and AD&D Insurance
Company-paid Short & Long-Term Disability Insurance for peace of mind
Wellness Reimbursement Program to support your health goals
Complimentary Life Flight Network Membership for you and your household

Family & Lifestyle

Paid Parental Leave to support growing families
Adoption Assistance for those building families in new ways
Bereavement Leave (including for pets) — because every family member matters
Paid Volunteer Time — make a difference in the community, on us
Generous Paid Time Off, starting at nearly 4 weeks annually for full-time employees

Growth & Recognition

Tuition and Training Reimbursement to invest in your professional development
Employee Recognition Awards celebrating your impact and achievements
Multilingual Stipend to honor the value of diverse communication skills

Join Life Flight Network and be part of a team that takes care of those who care for others — both in and out of the workplace.

All candidates are subject to drug screening and background investigation.

Life Flight Network is an equal opportunity employer.

Key Skills

Operational managementStaff schedulingPerformance managementKPI analysisAviation regulationsPart 135 regulationsTwo-way radio systemsCAD systemsCustomer serviceTeam buildingCommunicationMicrosoft office suiteSafety complianceTraining facilitationProblem solvingDecision making