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Customer Service Representative (Bilingual English/Spanish Required)

4/7/2026

The representative will manage customer interactions, process orders, and coordinate shipments to ensure smooth daily operations. They are also responsible for dispatching, scheduling, and maintaining accurate documentation while providing bilingual support to clients.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Port to Port International Corp. is a Delaware-based Award-winning Shipping Company, International Freight Forwarder and Terminal Operator, specializing in the export shipment of autos, trucks, buses, boats, construction, agricultural and forestry equipment and containerized cargoes to Central and South America, the Caribbean, Africa, Middle East, Europe, Asia and other worldwide markets. Port to Port International is licensed by the Federal Maritime Commission as a Non Vessel Operating Common Carrier (NVOCC) and OTI (Ocean Transportation Intermediary) and conforms to all maritime regulations.

About the Role

Description

Port to Port International is seeking a Bilingual Customer Service Representative to support our Delaware operations. This position plays a key role in managing customer interactions, processing orders, and ensuring smooth day-to-day operations.

This is a 100 percent onsite position based in New Castle, Delaware.

Fluency in both English and Spanish is required. Candidates must be able to communicate effectively in both languages in a professional work environment. Bilingual candidates only will be considered.

Key Responsibilities:

• Provide excellent customer service to clients in both English and Spanish
• Respond to customer inquiries, concerns, and requests in a timely and professional manner
• Resolve issues effectively while maintaining a high level of customer satisfaction
• Process customer orders and ensure all information is accurate and complete
• Coordinate shipments and track deliveries, providing updates as needed
• Assist with dispatching and scheduling to support daily operations
• Maintain accurate records of customer interactions, orders, and documentation
• Verify shipping documents and ensure compliance with company procedures
• Communicate effectively with internal teams including operations and dispatch
• Support billing processes and ensure accuracy of charges when applicable

Requirements

Qualifications and Experience:

• Previous experience in customer service or a related role preferred
• Bilingual in English and Spanish required
• Strong communication skills, both verbal and written
• Excellent problem-solving and multitasking abilities
• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office including Word, Excel, and Outlook
• Reliable, professional, and customer-focused

Compensation and Benefits:

Salary based on experience and qualifications. Competitive compensation offered for candidates with strong customer service experience.

• Medical, Dental, and Vision Insurance
• Supplemental benefits including Aflac
• Paid Time Off (PTO)
• Opportunities for growth and advancement
• Supportive and team-oriented work environment

Key Skills

Customer serviceBilingualSpanishEnglishOrder processingShipment coordinationDispatchingSchedulingProblem-solvingMultitaskingMicrosoft OfficeWordExcelOutlookCommunicationAttention to detail