Member Service Center Representative

Summary:

This position performs various transactional duties to serve members via telephone and other electronic means. Primary duties include but are not limited to completing highly diversified activities relative to the receipt of member inquiries, and cross-selling credit union products and services, while building strong member relationships. Must understand available modifications available to loan products and the parties involved in completing the requested change. Must maintain Quality Assurance Standards and outstanding member service at all times when providing service to both external and internal members. Represents the credit union to its members in a courteous, professional and confident manner. 

Essential Functions:

Competencies:

This job operates in a professional office environment and can function in a hybrid work arrangement consisting of in-office work and remote work. This role can be located in our Harrisburg Operations Center, our Oregon Pike Branch in Lancaster, or our East Gate Branch in Carlisle. This role does require a minimum of 20% in-office time. This role routinely uses standard office equipment such as computers, phones, printers, filing cabinets, and fax machines. 

Physical Demands: 

Ability to use a phone handset or headset which fully covers one or both ears is required. Sitting, standing, bending, and hand dexterity required. Ambulation – able to move from one area to another throughout a one-floor office layout. 

Travel: 

Periodic travel to Operations Center, as well as, evening and Saturday work may be required.

Minimum Required Education and Experience:

A high school degree or GED is required. Six months of similar or related experience including time spent in similar or preparatory positions. 

Preferred Education and Experience:

More than six-months of experience is preferred in a financial institution and/or call center..

Disclaimer:

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

We are an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual preference/orientation, age, disability, marital status, pregnancy, veteran status or other legally protected bases. Belco’s Diversity and Inclusion initiatives provide all employees with equal access to training and advancement opportunities throughout the organization.

Belco will provide reasonable accommodation to applicants and employees with disabilities where appropriate throughout the application and employment process. Determinations on requests for reasonable accommodation related to any job function will be made on a case-by-case basis. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.