Day Concierge - NW9

4/7/2026

The concierge will greet residents, manage parcel deliveries, and maintain the lobby area. They are also responsible for site security, conducting safety patrols, and addressing maintenance or emergency issues.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

Managing property as though we live there Our mission is to make places better and deliver a brilliant residential property management experience. As property professionals, we created Encore in 2004 following our own experience of receiving poor management and the difficulty of finding a managing agent with the right aptitude and attitude. We chose the name Encore because it symbolises a great performance - which is what we strive to deliver. From the beginning we've adopted the philosophy of ‘taking care of your property as though we live there'. Professional service through a proactive approach Our approach is based on the following principles: - Quality people with time to manage - Operational structure and rigour - Well-honed systems that work - Maintenance and compliance under control - Financial control - Professionalism and pride We work WITH you. Local expertise Encore manages a portfolio of high quality residential developments across the UK. With local teams in Cambridge, Bristol, London, Manchester, Nottingham and Sandhurst, we are experienced at dealing with all types of estates. Our property professionals look after properties across East Anglia, London, the Thames Valley, South West, Midlands and North West and our expertise and experience has been honed over 20 years of award winning property management.

About the Role

Join Our Team as a Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

Location: London, NW9
Annual Salary: £28,000
Hours/Working Pattern: 4 on 4 off, 7am-7pm

What You'll Be Doing:

Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
Maintain Presentation: Keep the concierge area and lobby looking presentable.
Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
Excellent communication skills – both written and verbal.
Health & safety qualifications are advantageous but not essential.
A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

24 Days Annual leave (Inclusive of Bank holidays)
Cycle to Work Scheme
MediCash
SmartHealth – Online health services for you and your immediate family.
Eye Care Vouchers to support your well-being.
Perkbox Rewards to enjoy exclusive offers.
Company Social Events
Pension Plan

Key Skills

Customer serviceSecurityCommunicationProblem-solvingMaintenanceCCTV monitoringParcel managementHealth and safetyEmergency responseLocal knowledge