Circulation Assistant I

Description

POSITION: Circulation Assistant I (CAI)

CATEGORY: Assistant I

DEPARTMENT: Circulation Services

SUPERVISOR: Circulation Supervisor

SUPERVISES: N/A 

LOCATION: Maring-Hunt Library (MH) @ 2005 S High St, Muncie, IN 47302

JOB TYPE: Part-time

SCHEDULE: 29 hours/week; exact times vary; MH open hours are Mon-Fri 10am-7pm and Sat 1-5pm

COMPENSATION: Min $13.00/hour

BENEFITS: Paid time off; telehealth service provided for employee and immediate family members; professional development and skill-building opportunities

 ABOUT MUNCIE PUBLIC LIBRARY (MPL)

Our mission is to provide accessible and innovative services responding to the reading, informational, educational, and enrichment needs of the community. Click HERE to visit our website and learn more about MPL!

• We are an equal opportunity employer and committed to diversity
• Reasonable accommodations may be made for individuals with disabilities upon request during the hiring process and employment, including for essential functions
• We encourage interested individuals to apply even if not 100% of the position requirements are met
• A criminal background check is required before employment
• For any questions regarding the hiring process, application, job description, benefits, etc., please contact MPL Human Resources by emailing MPLHR@munpl.org or by calling (765) 747-8228

ABOUT MARING-HUNT LIBRARY (MH)

Maring-Hunt Library is located between South View Elementary School and the Wilson Apartments on the south side of Muncie. MH offers a circulating collection of books, magazines, CDs, DVDs, and more. Maring-Hunt Library also provides free public access computer use, free Wi-Fi, low-cost printing and copying, free programs on a variety of subjects, story times for children, programming for teens, book clubs for adults, and community meeting space. Ready Readers early literacy program and Great Achievers after school program are located in Maring-Hunt Library. Free Notary service is available by appointment. Maring-Hunt Library also has an expansive green space that provides pavilions for gatherings, community garden space, a health track, and a StoryWalk book trail.  

POSITION PURPOSE

To fulfill routine circulation functions and provide essential customer service. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform these functions satisfactorily with or without reasonable accommodations.

• Shelve and pull items accurately with combinations of letters and numbers (including decimals)
• Help customers use library equipment (i.e. self-checkout machines, etc.)
• Assist customers with all aspects of the circulation process and provide guidance on circulation policies/procedures including but not limited to: (1) Registering customers for Library cards, check materials in/out, process fines/fees, etc. (2) Effectively handling customer needs and questions either in person or over the phone 

Requirements

EDUCATION AND/OR EXPERIENCE

Required:

• High school diploma or equivalent

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements below are representative of the knowledge, skills, and/or abilities required to perform each essential task satisfactorily with or without reasonable accommodations.

• Adaptability: Willing to take on new challenges and responsibilities and lead others; open to change and variety within the workplace; work hard to implement change in areas of responsibility; recommend changes to improve processes and customer service
• Attention to Detail: Able to focus on small aspects of a task to ensure accuracy and thoroughness
• Communication: Communicate ideas and thoughts clearly, accurately, and respectfully; listen to others and seek to understand other perspectives
• Customer Service: Provide prompt, attentive, and friendly customer service; represent the organization well; maintain personal accountability and ownership for providing excellent customer service; seek and respond to feedback to improve services; show willingness to go out of your way to help customers and coworkers
• Image: Portray a positive image of the Library; be a strong public ambassador and promote Library programs, materials and services
• Teamwork: Cooperate and work well with coworkers and management; plan and complete job duties; help where needed; ask for help when needed; complete work in a timely manner
• Technical: Comfortable in using computers, appropriate software, and job-related equipment

This job description contains information necessary to evaluate and distinguish it adequately from other jobs. The job duties may change at the discretion of management and an employee may be asked to perform duties that are not listed. This job description does not constitute a contract between an employee and MPL.

(Revised March 2025)