Operations Manager

Description

Three Square Food Bank is a non-profit organization dedicated to providing food assistance to individuals and families in need across Southern Nevada. Our mission is to provide wholesome food to hungry people, while passionately pursuing a hunger-free community. Through our partnerships and programs, we distribute millions of meals each year and work tirelessly to address the root causes of hunger in our community.

The Operations Manager is responsible for overseeing and optimizing end-to-end supply chain operations. This role ensures the seamless flow of goods and services while prioritizing safety, efficiency, and cost-effectiveness. Reporting to the Director of Operations (DOO), the Operations Manager is responsible for the overall activities related to Transportation & Warehousing. 

Essential Job Functions

Industry Expertise

• Maintain a high level of expertise by remaining informed of industry trends, changes, and best practices in operations and personnel management through ongoing professional development.
• State and federal laws concerning proper food storage and safe handling, receiving, shipping food and non-food items, and those concerning the Department of Transportation, FMSCA, and NDOT on vehicle emissions, equipment repairs, and driving.
• Comprehensive knowledge of the principles and practices OSHA, 1910 General Industries management, and the hazards and safety precautions of large-scale operations.

Key Responsibilities 

• Champion a safety culture by implementing and enforcing rigorous protocols, ensuring compliance with all regulations. 
• Oversee all inventory management, including receiving, storage, order fulfillment, loading, quality control, and logistics coordination. 
• Manage fleet operation, including vehicle maintenance, acquisition, and replacement, as well as planning, procurement, and vehicle buildup processes to provide emergency and support vehicles.
• Train and coach employees in equipment operations such as forklifts, pallet jacks, reach lifts, box trucks, tractors and trailers, cargo vans, and other operational equipment. 
• The Operations Manager will make deliveries in an emergency when no other driver is available. Deliveries are not a primary function. 

Operational Effectiveness

• Monitor operational performance using metrics and dashboards, identifying key insights and trends to drive data-informed decision-making. Provide recommendations for organization-wide adjustments when necessary.
• Conduct and document regular check-ins to assess vendor contracts and agreements.
• Participate in the preparations of audits and, with guidance from the Director, thoroughly review audit feedback to make necessary corrections to operations, SOPs, and dashboards to meet and surpass established standards.
• Exercise responsible spending practices and efficiently allocate labor hours. 

Leadership and Development

• Provide clear expectations and motivation along with coaching and guidance to team members.
• Proactively adjust daily tasks to maintain alignment with progress towards goals. 
• Conduct and document regular check-ins to assess individual performance, administering disciplinary action when necessary.
• Encourage skill development within the team, implementing initiatives to enhance individual capabilities and ensure high productivity levels and consistent delivery of results.

Requirements

Qualifications

• High School Diploma or GED with at least ten years of progressively responsible leadership for teams, employees, or volunteers.
• Five years of experience in warehouse operations, compliance, and fleet management. 
• Safe driving record, current vehicle insurance, and the ability to use their personal vehicle for business at off-site locations. Employee must pass a criminal background check and drug and alcohol screening.
• Commercial driving and/or food safety experience is a plus. 

Skills

• Establish and maintain effective working relationships with diverse stakeholders, including all levels of personnel, volunteers, and the general public.
• Manage multiple projects with attention to detail while maintaining focus through interruptions.
• Service-oriented
• Required to perform the safe operation of office equipment and machines and recognize and abate safety hazards within the workplace.
• Proficient in Microsoft Office Suite, Warehouse & Inventory Management software (WMS). Experience with transportation software such as Geotab, Routing, and LYTX cameras is a plus. 

Work Environment

• Work is performed primarily in and around the warehouse(s), subject to varying circumstances, which may include exposure to fumes or dust, toxic caustic chemicals, outdoor weather, and sounds and noise levels that are distracting. 
• Requires standing, repetitive movement, bending or twisting, using hands to handle, control, or feel objects, tools, or controls
• Repeating the same physical activities or mental activities. 
• Must be able to sit for prolonged periods of time
• Regularly lift, carry, and balance objects weighing up to 70 pounds
• Pull and push pallets of product and supplies
• Functions may be performed in contact with individuals or teams (face-to-face, by telephone, or otherwise).

What we offer

• A supportive and collaborative work environment
• An opportunity to make a difference in the community
• Health, dental, and vision insurance
• Paid time off 
• Holiday pay (12+ days)
• Retirement plan with company contribution
• Life Insurance
• Short-term and long-terms disability. 
• FSA (Flexible Spending Account)
• Pet Insurance 

...and more

Benefits eligibility begins on the 1st of the month following 60 days of full-time employment. 

This job description does not list all the duties of the job. You may be asked to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. Three Square Food Bank has the right to revise this job description at any time. The job description is not a contract for employment.