Kaspar Outdoors: Customer Service Representative
4/8/2026
The Customer Service Representative is responsible for managing customer and order data while providing high-quality support via phone, email, and in-person interactions. They must collaborate with internal teams such as production and shipping to ensure accurate order fulfillment and customer satisfaction.
Working Hours
40 hours/week
Company Size
51-200 employees
Language
English
Visa Sponsorship
No
Description
Kaspar Outdoors
Job Description: Customer Service Representative
Do you thrive on delivering exceptional customer experiences and building lasting relationships?
Are you organized, adaptable, and energized by fast-paced environments?
Do you enjoy being the trusted voice of a brand that values quality and service?
Do the values of stewardship, versatility, and family resonate strongly with you?
Do you find the improvement of people’s lives through stewardship of God-given resources inspiring?
Then Kaspar Outdoors is right for you!
Customer Service Representative Job Summary
The Customer Service Representative plays a key role in delivering outstanding service to customers, vendors, and internal teams. This Customer Service Representative ensures accurate order processing, timely communication, and a seamless customer experience while representing Kaspar Outdoors with professionalism.
Customer Service Representative Responsibilities
- Provide a high-quality customer experience across phone, email, and in-person interactions
- Accurately enter, update, and manage customer and order data
- Follow up on orders to ensure accuracy, delivery, and satisfaction
- Address customer questions, concerns, and feedback with professionalism
- Collaborate with production, shipping, and warehouse teams
- Maintain organized records and documentation
- Support continuous improvement through customer insights
- All other duties as assigned by management
Customer Service Representative Skills and Competencies
- Strong communication skills (verbal and written)
- Excellent organizational and multitasking abilities
- Proficiency in Microsoft Office and email systems
- Customer-focused mindset with strong interpersonal skills
- Problem-solving and adaptability in dynamic environments
Customer Service Representative Qualifications
- High school diploma or GED required
- Previous customer service or administrative experience preferred
- Experience with ERP systems is a plus
- Valid driver’s license with clean driving record preferred
Work Environment
Primarily office-based with occasional interaction in warehouse or production areas.
Physical Requirements
- Sitting and/or walking (33%-75%)
- Stooping, bending, twisting (10%-25%)
- Lifting up to 25 lbs occasionally
Customer Service Representative Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401(k)
- Paid Time Off
- Profit Sharing
- Counseling
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