Question
5-10

Lead Technician, Real Estate & Facilities

4/8/2026

The Lead Technician oversees comprehensive facility maintenance, including HVAC, electrical systems, and building infrastructure, while managing vendor relationships and space planning. They also act as the Emergency Manager and ensure compliance with safety, security, and budgetary standards.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

No

About The Company
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com
About the Role

Job Title: Lead Technician – Real Estate & Facilities

Principle Duties and Responsibilities:

• Assist the Sr. Manager – Facilities Develops guidelines for space management and conducts

overall space planning, including furniture moves, reconfiguration and ongoing process

improvement. Conducts ongoing needs assessment by soliciting divisional headcount

information and growth information to determine space needs for future planning.

• Proactively manages complete facility maintenance of building/sites including but not limited to

maintaining superior condition of company space; acting as the landlord/vendor liaison.

• Coordinates with the Site Facilities head in managing within the department’s SLA and KPIs

standards. including but not limited to Facilities Technicians, Service Coordinators, Facilities

Systems, Specialists, Security Managers, Directory Assistance/Reception Supervisors,

Receptionists, and contracted mailroom operation.

• Maintains various facility systems such as HVAC, CCTV, turn styles, elevators, electrical stairs,

utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection

and Alarm System (FDAS).

• Co-ordinates with Annual Maintenance Contract (AMC) service

providers for regular & break down maintenance activities.

• Handling Operation & Maintenance of all types of electrical instruments consist of Different

types of Lights, UPS, Lights distribution, Power distribution. & Circuit Breaker's etc.

• Preparing the PPM schedule and implementing the same with help of Technician and vendors.

Maintaining the record of electrical meter reading, electrical panels etc.

• Operating & maintaining the Diesel generator & CSS. Basement Exhaust system, fresh air system

& Kitchen exhaust system. Handling Operation & Maintenance of RO System, Water pumps, Fire

pumps, Borewell etc.

• Handling Operation & Maintenance of H.V.A.C. Making the scheduled of servicing for HVAC to

keep machine in maximum working condition.

• Coordinating all repairs/maintenance, carpentry, civil, plumbing etc. Handling the manpower

services of Housekeeping(janitor) & Security guards.

• Coordinates with the Site Facilities head in the Facilities budget (Opex and Capex), creating the

purchase requisitions including supplies, follow up on invoices payments etc.

• Effectively handle the day-to-day customer expectations and ongoing customer relations.

Develops and maintains standards to manage relationships with facility related vendors.

• Coordinates with the Facilities lead in Implementing and communicating policies that will impact

on safety and security to customers to include the Risk Management policies pertaining

Information Security and Management System.

• Maintains the database of the facilities fixed assets and it’s ranking.

• Acts as Emergency Manager during emergencies like calamities, fire, etc.

1. Commander of Emergency Control Organization (ECO) Support.

2. Has the full control of ECO activation within the area of responsibility.

3. Updates Emergency Director on the emergency situations.

• Assists with Health Safety and Environment issues

• Bureau of Fire Protection Coordinator and permit processing

The activities are not limited to the list, rather is just a guide

Key Skills
Facility managementHVAC maintenanceElectrical systems maintenanceSpace planningVendor managementBudgetingEmergency managementPreventive maintenanceSecurity systemsFire safetyBuilding maintenanceProject coordinationAsset managementRisk managementHealth and safety compliance
Categories
TradesManagement & LeadershipSecurity & SafetyEngineeringAdministrative
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