Question
5-10

Lead Technician, Real Estate & Facilities

4/8/2026

The Lead Technician manages facility maintenance, building systems, and space planning to ensure optimal operational conditions. They also oversee vendor relationships, budgets, and emergency response protocols for the site.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

No

About The Company
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
About the Role

Job Title: Lead Technician – Real Estate & Facilities

Principle Duties and Responsibilities:

• Assist the Sr. Manager – Facilities Develops guidelines for space management and conducts

overall space planning, including furniture moves, reconfiguration and ongoing process

improvement. Conducts ongoing needs assessment by soliciting divisional headcount

information and growth information to determine space needs for future planning.

• Proactively manages complete facility maintenance of building/sites including but not limited to

maintaining superior condition of company space; acting as the landlord/vendor liaison.

• Coordinates with the Site Facilities head in managing within the department’s SLA and KPIs

standards. including but not limited to Facilities Technicians, Service Coordinators, Facilities

Systems, Specialists, Security Managers, Directory Assistance/Reception Supervisors,

Receptionists, and contracted mailroom operation.

• Maintains various facility systems such as HVAC, CCTV, turn styles, elevators, electrical stairs,

utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection

and Alarm System (FDAS).

• Co-ordinates with Annual Maintenance Contract (AMC) service

providers for regular & break down maintenance activities.

• Handling Operation & Maintenance of all types of electrical instruments consist of Different

types of Lights, UPS, Lights distribution, Power distribution. & Circuit Breaker's etc.

• Preparing the PPM schedule and implementing the same with help of Technician and vendors.

Maintaining the record of electrical meter reading, electrical panels etc.

• Operating & maintaining the Diesel generator & CSS. Basement Exhaust system, fresh air system

& Kitchen exhaust system. Handling Operation & Maintenance of RO System, Water pumps, Fire

pumps, Borewell etc.

• Handling Operation & Maintenance of H.V.A.C. Making the scheduled of servicing for HVAC to

keep machine in maximum working condition.

• Coordinating all repairs/maintenance, carpentry, civil, plumbing etc. Handling the manpower

services of Housekeeping(janitor) & Security guards.

• Coordinates with the Site Facilities head in the Facilities budget (Opex and Capex), creating the

purchase requisitions including supplies, follow up on invoices payments etc.

• Effectively handle the day-to-day customer expectations and ongoing customer relations.

Develops and maintains standards to manage relationships with facility related vendors.

• Coordinates with the Facilities lead in Implementing and communicating policies that will impact

on safety and security to customers to include the Risk Management policies pertaining

Information Security and Management System.

• Maintains the database of the facilities fixed assets and it’s ranking.

• Acts as Emergency Manager during emergencies like calamities, fire, etc.

1. Commander of Emergency Control Organization (ECO) Support.

2. Has the full control of ECO activation within the area of responsibility.

3. Updates Emergency Director on the emergency situations.

• Assists with Health Safety and Environment issues

• Bureau of Fire Protection Coordinator and permit processing

The activities are not limited to the list, rather is just a guide

Key Skills
Facility managementHVAC maintenanceElectrical systems maintenanceSpace planningVendor managementBudgetingEmergency managementHealth and safety compliancePreventive maintenanceAsset managementSecurity systemsPlumbingCarpentryRisk managementProject coordination
Categories
TradesManagement & LeadershipSecurity & SafetyEngineeringAdministrative
Apply Now

Please let TTEC know you found this job on InterviewPal. This helps us grow!

Apply Now
Prepare for Your Interview

We scan and aggregate real interview questions reported by candidates across thousands of companies. This role already has a tailored question set waiting for you.

Elevate your application

Generate a resume, cover letter, or prepare with our AI mock interviewer tailored to this job's requirements.