Account Services Specialist - Full Time

Position Purpose:

Responsible for providing excellent, professional service to internal departments and members by phone or email. Responsible for posting transactions and file maintenance to member accounts. Performs clerical duties and supports all credit union initiatives. 

Job Duties (Include but not limited to):

• Maintain knowledge of check handling procedures. 
• Post payment according to policy.
• Assist with covering the front desk as assigned.
• Research and resolve questions regarding member accounts or issues.
• Review and assist with data checking.
• Review fraud alerts and provide feedback to branches.
• Provide support for IRAs, HSA Accounts.
• Process garnishments - restrict accounts and follow up as necessary.

Qualifications:

• High school graduate or equivalent; some college credits preferred
• Understanding of products and services.
• Knowledge of loan processing functions and related requirements and procedures.
• Knowledge of IRAs

Skills/Abilities:

• Strong typing abilities.
• Excellent member service skills required
• Attention to detail
• Well organized.
• Ability to read and understand procedures, manuals, and member correspondence  

Benefits:

• Vacation and Paid Time Off   
• Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available   
• Paid Tuition to $5000 per year   
• Bereavement Pay   
• Holiday pay at 8 hours per observed holiday   
• 401k up to 3% match and 5% Profit Share    

Don’t meet every single requirement listed here? That’s okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this position but your qualifications or past experiences don’t align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran