Reservations Manager

Why Work for Accor?
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion.
 

Join a team where you can create your path, work with purpose, and enjoy and feel valued. Make it your next move.

Our Hotel

The Sydney Boulevard Hotel, a classic establishment near Sydney’s CBD, boasts 275 well-appointed guest rooms, 2 food and beverage outlets, and 11 function rooms.
 

We are dedicated to delivering exceptional guest experiences and maintaining high operational standards.

We are currently seeking a dedicated and dynamic Reservations Manager to join our team and help ensure guest requirements are always met with delivery of exceptional service.

As our Reservations Manager, you will be responsible to plan, direct and co-ordinate all Reservations activities to ensure smooth running of the department. This role will work closely with the General Manager, Front Office Manager, Revenue Manager, and Director of Sales on all aspects of revenue maximization across all distribution channels. 

As a Reservations Manager, you will be responsible for:

• Providing exceptional customer service, listening to guests in order to understand their needs and offering tailored options
• Overseeing the day to day Management of the Reservations team and assisting the Reservations team with day to day tasks including overflow of calls and stepping in to assist the team as required
• Monitoring third party websites and GDS to maximise REVPAR
• Ensure the Property reaches maximum occupancy and returns through efficient room allocations, accurate monitoring and inspection of bookings in the reservations system
• Assisting guests with bookings and proactively responding to  guest feedback.
• Working with and developing business relationships with travel agents, corporate and leisure business
• Maintaining regular communication with the Sales team, ensuring that any leads are passed on
• Upholding our loyalty program, ensuring that guests are correctly linked to guest history and departments are aware of any special needs
• Handling a high volume of reservations with superb 100% accuracy from the team to ensure data integrity
• Lead the Reservations team culture to focus on loyalty and driving recruitment of new members
• Provides ongoing leadership, support and guidance to the entire Reservations team to ensure the overall success of the department

• Previous minimum of 2 years’ experience in similar role in a 200+ room Hotel with a background in Front Office or Reservations in a dynamic hotel environment.
• Demonstrated ability to lead, coach and develop the team.
• A willingness to be hands on within the operation and drive a culture of guest obsession and loyalty with the team.
• The ability to create meaningful connections, creating a high level of trust with the team.  
• Excellent time management and organizational skills giving you the ability to handle tight deadlines
• You’ll be able to work independently and have the ability to run a busy reservations system
• Have a passion to sell every last room in a competitive market
• Previous experience with the following programs highly desirable though not essential: OPERA Cloud, Zambion, purchaseplus, ResaWEB, HotelLINK, DataWEB, TrustYOU, HotSOS and ACDC.
• You’ll be confident, solution focused, team player
• The flexibility to work a variety shifts including public holidays as required.
• Self-motivated and target driven
• You are flexible and have a desire to work in a dynamic, fast-paced team
• Being curious & open-minded.

Benefits/ What's in it for you?

• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
• Complimentary Duty Meal
• Mental health and well-being support initiatives, including Access to our Employee Assistance Program.

If you are passionate about the hospitality industry, meet the above criteria, and are eager to contribute to an evolving hotel, we want to hear from you!


Only candidates who have Australian work rights will be considered.
Must be willing to undergo a police check.