Question
Full-time
2-5

Air Import Customs Brokerage Agent

4/8/2026

The agent is responsible for managing daily air import operations, including tracking shipments and ensuring accurate documentation. They must also resolve operational issues, manage customer relationships, and verify service provider charges and invoices.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

No

About The Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​
About the Role

Company Description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (408) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.

We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.

To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you".

Job Description

1) To handle daily operation and ensure all related details are entered correctly in system.
2) To track all incoming air import shipments and ensure that all documents are prepared prior to shipment arrival.
3) To active involvemnt with problem-solving of issues presented.
4) To review, acknowledge & follow up customers' SOP closely and develop good relations with customers.
5) To review and check our SP's quotations and ensure SP charges as per agreed quotation.
6) To check and issue invoices to customers and ensure the invoices are correct as per the agreement.
7) To proactive and understand customers' needs and provide a professional service

Qualifications

  • Have relevant customs clearance business experience
  • Qualification as a dedicated customs broker is preferred
Key Skills
Customs clearanceAir import operationsProblem-solvingCustomer relationship managementInvoicingLogisticsSupply chain managementDocumentationShipment trackingQuotation review
Categories
LogisticsCustomer Service & SupportTransportationAdministrative
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