Senior Business Analyst (Hybrid in Madrid)

About Us 

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.
Learn more about our products here: pro.doctoralia.es

Why Join Us?

• 📊 Real impact – We help doctors help patients. Your work truly makes a difference.
• 📈 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.
• ✨ Shape the future, sustain growth – Make a difference now *and* build for long-term success.

We are currently looking for a data-driven and results-oriented Senior Business Analyst to join our Global Clinics team.

In this role, you will collaborate across teams in five different countries, playing a critical part in optimizing our strategies related to outbound leads quality, pricing, sales productivity, and active portfolio retention. Your analytical skills will be essential in enhancing our clinic engagement, sales effectiveness and other aspects of the business. This is a unique opportunity to work at the intersection of data and strategy, driving insight through analysis to align and execute in a scale-up environment. We seek an autonomous and proactive person capable of proposing solutions and new ideas without waiting for tasks to be assigned!

In this role, you will contribute by

• Independently lead data analytics efforts
• Analyze and identify patterns and trends within leads to support strategic decision-making
• Supporting the execution of key strategic projects to drive new sales and retention initiatives across our business line, working hand in hand with other global and local teams
• Perform data scraping to expand and maintain the quality of our outbound leads database. Define processes for continuous improvement and ensure data integrity
• Liaise with your stakeholders to present insights from your analyses and come up with actionable recommendations 
• Automate reporting mechanisms to improve efficiency and accuracy, creating new dashboards to secure better data sources, improve KPI tracking, and provide precise and up-to-date data for informed decision-making

How we define success for this role:

• Delivery of data analyses based on agreed scope - timely, with attention to detail, factoring in stakeholders’ inputs and business context
• Successful execution of projects/initiatives based on insights derived from data analysis 

• You have 3-6 years of professional experience
• You're fluent in English (any other languages - e.g. Spanish, Portuguese or Italian - is a plus!)
• Ideally, a Business, Data Science, Statistics, Math/Physics, Engineering,  or other quantitatively oriented educational background with solid business fundamentals 
• Technical expertise in working with large data sets
• Knowledge of Tableau/SuperSet / other BI tools - ability to edit/create dashboards
• Knowledge of SQL and experience in working with databases - e.g. from prior BI experience
• Desirable but not mandatory - knowledge of Python 
• Proven experience in scraping databases and maintaining/improving outbound leads database is a plus
• Prior experience working in SaaS and/or marketplace business model or in start-up/scale-up environment
• Proven experience working with multicultural teams, demonstrated communication skills and ability to navigate within a complex organisation
• Demonstrated experience in collaborating with go-to-market, operations, data engineering and product teams.
• Understanding of AI tools supporting integrations between platforms and data analysis - the world is changing rapidly and we care to stay tuned!

What to Expect from Our Hiring Process 

We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):

1️⃣ Intro Chat – A first call with our Talent Acquisition Partner to explore mutual fit around relevant skills, value alignment, and motivation. 

2️⃣ Hiring Manager Interview – A deeper dive into your experience and aspirations with your future manager, who you’ll be reporting to in this role. Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too. 

3️⃣ Case Study: a practical exercise to present to the Hiring Managers.

4️⃣ Second Hiring Manager Interview

Reference Check and Offer! 

Why You’ll Love It Here 

💙 Global Benefits – No matter where you are, you’ll have access to:

• Healthcare insurance – so you can focus on what matters.
• Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
• Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.

📍 Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.

🚀 Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects.

🌎 A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment.

⏳ Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.

Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In 

At Docplanner, our values guide everything we do:

📊 Focus on results – we're here to make an impact.

🧠 Think like an owner – take responsibility, drive outcomes.

✂️ Keep it simple, keep it lean – smart solutions over complexity.

🔊 Be respectful and radically honest – openness builds trust.

📚 Learn and be curious – growth is part of the job.

Don’t just take our word for it—check out our Glassdoor to hear what our people say!

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We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.