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Guest Experience Agent - Spy Ninjas HQ

4/8/2026

The Guest Experience Agent serves as the primary point of contact for guests, managing check-ins, retail transactions, and party coordination. They are responsible for maintaining a welcoming environment, ensuring operational flow, and providing clear information to visitors.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

Spy Ninjas HQ is the world's first social media action park - a fusion of theme park and local family entertainment that is fully gamified and based on a popular IP, exclusively created on social media. "Spy Ninjas" is a family friendly YouTube series created by internet mega stars Chad Wild Clay and Vy Qwaint, with over 44 million subscribers and 15 billion lifetime views, also available to stream on Amazon Prime and Roku. Chad and Vy have toys, ninja gadgets and figurines for sale in Target, Walmart and Amazon stores, top selling books from Scholastic, a mobile app game with over 10 million installs and many other products in the works. Chad and Vy's high flying, all ages adventure park, features a broad range of exciting attractions including trampolines, climbing walls, multi-level escape rooms, ropes courses, ninja star and dagger throwing, virtual reality, 100 arcade games and the largest indoor zipline in Las Vegas. The park was co-created with Fallout Zones LLC - the family entertainment consulting firm behind multiple local and national family entertainment centers in Las Vegas. Fallout Zones CEO Bryan Severance says Spy Ninjas HQ will offer a brand new type of experience for family entertainment centers with the advent of “IRL Gamification” - a process by which the park itself becomes a game and and every guest can be a player, with over 300 wristband scanners to track their progress and competitive status on every visit. “IRL Gamification brings everything we love about gaming into the real world”, Severance says. "This is much different from Pokemon Go, for instance, because you’re actually in the game now. Visitors can level up using XPs, hunt for clues, unlock secrets, earn points for real life merch, complete challenges and earn achievements. This is a real chance for players to ‘be the game’ in an immersive RPG environment.”

About the Role

Description

Position Summary

The Guest Experience Agent (Front Desk) at Spy Ninjas HQ is the first point of contact for guests and plays a critical role in delivering a welcoming, organized, and high-energy experience. This role is responsible for front desk operations, guest check-in, retail transactions, and supporting party experiences. You ensure every guest interaction is smooth, engaging, and leaves a lasting positive impression.

Primary Duties and Responsibilities

Guest Experience & Engagement

Greet and engage all guests with energy, professionalism, and enthusiasm
Check guests in, verify waivers, and provide clear information about their visit
Answer questions, provide directions, and assist with guest needs in real time
Support party experiences and ensure celebrations run smoothly and on schedule
Create a fun, welcoming environment while maintaining organization and flow

Sales & Retail Operations

Process transactions accurately at the front desk and redemption areas
Recommend attractions, upgrades, and merchandise to enhance the guest experience
Scan, handle, and complete all retail purchases efficiently
Maintain clean, organized, and fully stocked retail displays
Support upselling initiatives through product knowledge and engagement

Operations & Communication

Assist with bookings, phone inquiries, and guest scheduling support
Manage guest flow, wait times, and communicate delays clearly and professionally
Complete incident reports and document situations accurately when needed
Perform opening, mid-shift, and closing duties to ensure operational readiness
Maintain cleanliness and organization of front desk, lobby, and party areas
Participate in team trainings and meetings as required

Requirements

Qualifications for Success

18 years of age or older
High school diploma or equivalent required
Strong communication and interpersonal skills
Friendly, professional, and team-oriented mindset
Ability to lead small groups or provide clear party instructions
Basic computer, POS, and tablet proficiency
Ability to multitask and stay composed in fast-paced environments
Customer service experience preferred
Must pass a background check
Sheriff’s Card

Physical Demands

Ability to stand and walk for extended periods
Frequent movement throughout the facility, including stairs
Ability to lift up to 40 lbs
Ability to clean and reset guest-facing areas (including light janitorial tasks)
Ability to communicate clearly both verbally and in writing

Work Environment

High-energy, fast-paced environment with elevated noise levels
Indoor and occasional outdoor guest interaction
Exposure to varying conditions when assisting guests outside
Adherence to safety and infection control procedures

Key Skills

Customer serviceCommunicationInterpersonal skillsPoint of saleRetail operationsMultitaskingConflict resolutionTeamworkProblem solvingOrganizationCash handlingTime management