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Patient Referral Specialist

4/8/2026

Coordinate patient referrals from primary care physician offices. Manage communication and processing with various insurance plans.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

The Region's Most Preferred Orthopedic Practice Through the combined strength of experience of our specialty-trained orthopedic doctors, surgeons, physician assistants, and additional providers, our practice has the experience needed to keep residents of Grapevine, Fort Worth, and the surrounding areas moving. Since 1990, our practice has been committed to providing each and every one of our patients with the highest level of compassionate, specialized orthopedic and sports medicine care. Our orthopedic specialists are recognized leaders in the diagnosis and treatment of the musculoskeletal system, offering surgical and nonsurgical treatments for every bone, joint, muscle, tendon, and ligament injury and condition, including arthritis of the knee, ankle sprains, and hip fractures. Available at two state-of-the-art locations—Grapevine and Keller/Alliance—our orthopedic surgeons and doctors provide patients with access to advanced orthopedic care as well as the latest evidence-based surgical and nonsurgical treatment options. Our medical facilities also offer convenient on-site services, such as C-Arm Fluroscopy, Diagnostic Ultrasound Digital X-ray, Durable Medical Equipment, Orthopedic Urgent Care, Occupational Therapy, Physical Therapy, Therapeutic and Diagnostic Injections, and Workers' Compensation services. No matter what care or orthopedic service you need, our practice has the strength of experience to serve you and get you back to the activities you love. More Top Docs Than Any Other Orthopedic Practice in the Region As recognized experts of the musculoskeletal system, our orthopedic doctors and surgeons take great pride in the medical care our practice provides our patients each and every day. We are honored and humbled that our doctors have been named "Top Docs" by Fort Worth and Southlake Style magazines consecutively for the last few years.

About the Role

Description

The Referral Coordinator ensures the effective management of all incoming specialist referrals and maintains accurate and timely records in the electronic medical records (EMR) system. Assists with coverage of front desk reception area, coverage of lobby information desk, and medical records department as needed.

Job Duties:

Manage external referral process and daily referral reconciliation gathering required information and documents needed, working them accordingly in compliance with established timelines.
Answers telephone calls and assist with scheduling and other needs based on the call type.
Participates in clinic and market education, training, and meetings as need and/or required.
Communicate with outside physician offices when needed to clarify referral issues.
Communicate with clinical staff promote team awareness.
Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
Works independently.
Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
Scan MRI’s, surgery photos, outside medical records, and additional documentation into EMR system to support the patient referral.
Retain and utilize knowledge of insurance policies and procedures.
Performs other related duties as assigned.

Requirements

EDUCATIONAL REQUIREMENTS:

High School Diploma/GED or equivalent experience

QUALIFICATIONS AND EXPERIENCE:

1-2 years of referral coordination experience is required. Must include HMO experience.
Computer literate, with strong keyboard skills and experience with electronic medical records system
One or more years experience in communication with patients preferred
Background in medical terminology, orthopedics, and ability to analyze medical situations for scheduling purposes preferred
Familiarity with various health insurance plans and benefit eligibility processes preferred
Strong written and verbal communication skills
Pleasant speaking voice and demeanor, with strong customer service skills
Neat, professional appearance

#NTO

Key Skills

Patient ReferralPCP CoordinationInsurance Plan CoordinationHealthcare Administration