Patient Access and Insurance Specialist

Description

We are seeking a dynamic, adaptable Patient Access & Insurance Specialist to join our  healthcare team. This role is perfect for someone who thrives in a fast-paced environment, understands the complexities of medical insurance, and enjoys wearing multiple hats.

As a key member of our operations team, you will serve as a central hub for patient coordination, insurance management, and administrative support—helping ensure a seamless experience for both patients and providers. If you are proactive, tech-savvy, and passionate about healthcare, this is an exciting opportunity to make a meaningful impact.

What You’ll Do:

• Serve as a primary point of contact by managing incoming calls, scheduling appointments, and directing inquiries efficiently 
• Coordinate and maintain accurate patient records within the EMR system 
• Act as a liaison between patients, providers, and internal teams to optimize scheduling and service delivery 
• Navigate and support insurance verification, eligibility, and billing processes 
• Manage patient communications via phone, email, and electronic systems 
• Assist with billing workflows, reporting, and documentation 
• Maintain organized filing systems and databases 
• Handle incoming/outgoing mail, faxes, and administrative correspondence 
• Provide exceptional patient support by answering questions and guiding them through services 
• Ensure accuracy of patient information, including medical history and visit details 
• Uphold strict HIPAA compliance and patient confidentiality standards 
• Monitor and maintain medical supply inventory and equipment readiness 
• Support providers with preparation, coordination, and occasional travel as needed 
• Contribute to a positive, efficient, and collaborative work environment 
• Take initiative on new projects and continuously look for ways to improve processes 

Requirements

What You Bring:

• Strong working knowledge of medical insurance, billing, and healthcare workflows 
• Exceptional organizational skills with the ability to multitask and pivot quickly 
• Excellent communication and interpersonal abilities 
• High attention to detail and problem-solving mindset 
• Advanced comfort with technology, EMR systems, and digital tools (with ability to train others) 
• A flexible, team-oriented attitude with a willingness to jump in where needed 
• Commitment to maintaining confidentiality and compliance standards 

Qualifications:

· 1+ year of professional experience in a medical office

· Experience with EMR (electronic medical records), medical terminology, and coding is preferred

· Certified Clinical Medical Assistant (CCMA), CNA, or Dental Assistant preferred