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Guest Experience Associate-Seasonal

4/9/2026

The Guest Experience Associate is responsible for greeting guests, managing the check-in and check-out process, and handling inquiries or complaints. They also assist with reservations, billing, and providing information about local attractions and services.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

AutoCamp is a modern hospitality experience that makes getting outdoors easy for everyone. We’ve combined the adventure of camping with modern design and welcoming hospitality. At the forefront of the outdoor hospitality movement, AutoCamp opened its first property in Santa Barbara, California in 2013. The property opened to rave reviews and prominent features in Sunset Magazine and the Los Angeles Times. In 2016, AutoCamp opened its second location, in the Russian River Valley, just 90-minutes north of San Francisco. The property was a smash hit from the day it opened, drawing guests in with its lush, landscaped grounds and Frank Lloyd Wright-inspired Clubhouse lounge and reception building. AutoCamp Russian River was featured on the cover of Sunset Magazine in July 2016. AutoCamp has revolutionized alternative lodging by thoughtfully blending the traditional outdoor experience with the service- and design-forward thinking of a boutique hotel. Each Airstream at AutoCamp is custom designed to have spacious, modern interiors with the luxury amenities and comfort you’d expect at a top-tier resort. Our properties also feature upscale amenities such as spa-inspired bathrooms, luxurious linens and towels, complimentary bicycles, and a beautifully designed mid-century modern clubhouse. In just a few years, we have hosted tens of thousands of guests from around the world, and have earned media coverage from the likes of Oprah Magazine, Vogue, the Travel Channel, Sunset Magazine, Food and Wine, Los Angeles Magazine, Bloomberg, and many more. To learn more about AutoCamp and stay abreast of our next location announcements, visit www.autocamp.com.

About the Role

Description

Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.

Field Station Joshua Tree is seeking a Seaasonal Guest Experience / Front Desk Associate to greet and welcome guests to AutoCamp and helps to make them feel comfortable in the environment. The person in this position will check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to ensure total customer satisfaction. Candidates may have the option to work both AutoCamp Joshua Tree and Field Station Joshua Tree to gain more hours.

AutoCamp Hospitality Group has always been widely passionate about getting people outdoors together and helping them inspire a love for the environment. Our first brand, AutoCamp, has revolutionized alternative lodging by blending the spirit of the American camping experience with the service and design of a boutique hotel. The success of AutoCamp inspired us to create our newest brand - Field Station - an inspiring and inclusive modern lodging and retail brand for the active outdoor community.

Located in some of the most iconic outdoor destinations, Field Station makes it even easier for everyone to get outside more often. Our first location opened in Moab, Utah in Spring 2023.

Requirements

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

Greet and welcome guests by speaking in a warm, friendly and courteous manner.
Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to AutoCamp’s policies.
Collect and distributes messages for guests.
Pre-register, block and take same day reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
Resolve guest complaints and assists with inquiries that relate to AutoCamp’s services, events, directions, local attractions, etc.
Assist in solving billing discrepancies.
Perform cancellations according to procedures.
Perform any other duties as requested by Supervisor.

DESIRED SKILLS AND EXPERIENCE

Ability and comfort in working with cloud based applications; knowledge of Google Suite products preferred.
Strong relational skills.

EDUCATIONAL REQUIREMENTS AND PREFERENCES

Required: customer service background.
Preferred: college degree in hospitality, business administration or similar.

THE RIGHT PERSON WILL...

Be well groomed and have a keen sense of style and an appreciation for good design.
Practice thoroughness and an attention to detail.
Possess excellent and attentive customer service.
Be like a MacGyver, and able to find solutions when issues arise.

Key Skills

Customer serviceFront desk operationsGoogle suiteCloud-based applicationsCommunicationProblem solvingAttention to detailHospitalityReservation managementConflict resolution