Professional Relations Consultant

Description

Come Smile with Us!

Are you passionate about building meaningful relationships and making a difference in the dental community? Join Delta Dental of Iowa as a Professional Relations Consultant and become a trusted advisor to dental practices across the state. In this dynamic role, you will connect with dentists and office managers to deliver valuable insights, solve real business challenges, and help practices thrive. You will play a key part in expanding access to quality dental care by recruiting and retaining top providers for our network to increase access to in-network dental benefits for Plan members—all while collaborating with innovative teams across operations, marketing, and technology. If you are energized by relationship-building, problem-solving, and driving strategic impact, this is your opportunity to shine! This position is located in Johnston, Iowa and includes up to 60% travel. Position may be filled at a higher level, depending on qualifications and experience.

Why Delta Dental of Iowa?

For your smile. For your health. For your community.

At Delta Dental of Iowa, we’re more than just a dental and vision insurance company. Improving health and wellness is at the center of everything we do. As a not-for-profit, we aim to build stronger communities by investing in actions that promote and improve health. Delta Dental of Iowa invests 40% of our dollars directly back into the communities we serve.

Come see why we are passionate about "Bringing Smiles" to our customers. Our team enjoys competitive pay and benefits, an awesome "One Team" approach, and a company culture that fosters "Exceptional Quality Service" and "Leadership at All Levels." Together, we can make a difference – not only in Iowa but across the country.

Essential Functions and Principal Accountabilities:

• Actively manage a portfolio of dental practices.
• Using a consultative approach, engage in meaningful business discussions with dentists to discover challenges and opportunities and provide valuable information to dentists to further their practice success and support the mission of Delta Dental of Iowa.
• Assess and identify general, as well as specific provider concerns, and proactively work with team members and leadership to develop and implement solutions that are beneficial to Delta Dental, providers and members.
• Collaborate with Professional Relations, product, and operations teams to introduce and position additional solutions that enhance provider success.
• Support practice office managers to understand their operational challenges and resolve issues for successful administrative workflow and enhanced provider experience.
• Research, resolve and communicate progress on escalated provider issues in a timely manner.
• Recruit and maintain dentists to participate in Delta Dental commercial and government networks for the purpose of increasing access to dental benefits by members.
• Influence and educate both internal and external stakeholders to optimize professional relations and industry knowledge.
• Coordinate and conduct onboarding of new dentists and staff to set expectations, ensure understanding of policies and administrative procedures, and deepen trust.
• Conduct ongoing training to dentists and their staff, individually and in group settings, for the purpose of reducing calls, assisting with processing policies, quality initiatives, promoting the relationship with Delta Dental, educating on Delta Dental services and offerings; continually updating knowledge and increasing compliance with policies and procedures.
• Develop and maintain client profiles and document in CRM. Record and maintain client demographics, communication preferences and contact information for groups and private exchanges. Identify and record relationship strengths and vulnerabilities for these groups.
• Leverage data to develop meeting and call plans that drive business value to targeted dentists.
• Monitor competitive activity and trends within dental networks in Iowa. Document and share this information with leaders and the Professional Relations team on a regular basis.
• Support credentialing team to ensure smooth process and compliance.
• Actively participate in professional and industry organizations and events. Represent Delta Dental of Iowa at company relating meetings, dental related meetings and functions, and in conjunction with Delta Dental sponsored projects for the purpose of promoting the image of Delta Dental in the industry, marketplace and profession.
• Contribute to Delta Dental of Iowa’s “Leadership at All Levels” and “One Team” culture.
• Perform other duties as assigned.

Requirements

Required

• Minimum of 3 years provider network management or account management with a proven record of successfully managing accounts to strengthen business relationships, deepen client engagement, and enhance client satisfaction.
• Excellent presentation, training, and communication skills.
• Excellent inter-personal skills and ability to grow and maintain professional relationships and influence stakeholders. Ability to engage in meaningful and nuanced discussions to increase understanding and trust.
• Demonstrated ability to work independently, to organize and complete tasks of job objectives.
• Proficiency in Microsoft Office and CRM platforms.
• Outstanding drive, determination, and desire to be part of a growing, achievement-oriented team.
• Entrepreneurial and business owner mindset: We desire team members who are curious and puzzle solvers – interested in understanding challenges, discovering opportunities and determining best-fit solutions to help clients succeed.
• Ability to have flexible hours and travel within the State (up to 60% of the time). Overnight travel will be required.
• Valid driver’s license and access to personal vehicle required.

Preferred

1. 3-5 years dental office experience.
2. Knowledge of dental insurance and the dental profession, operation of a dental office, dental procedures/codes, dental benefit products, healthcare reform and claim reporting and administration.

Delta Dental of Iowa is an Equal Opportunity Employer that does not discriminate on the basis of race, sex, national origin, religion, age, disability and any other characteristic protected by applicable law. It is also the policy of Delta Dental of Iowa to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.