2-5

Customer Service Representative

4/9/2026

The Customer Service Representative will manage customer inquiries via phone, email, and chat while scheduling appointments for technicians. They are also responsible for maintaining accurate records and collaborating with other departments to ensure customer satisfaction.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

OGD® Overhead Garage Door is a premier garage door repair, installation, and replacement company serving communities across the country. We are a fully licensed and insured company offering comprehensive commercial and residential services, as well as a wide selection of products to suit any customer’s needs. We service and repair all makes and models and stock a large selection of parts in our own store. As a family-owned and operated business, OGD™ offers unbeatable customer service. Our owners are military veterans and community members who believe in the value of hard work and quality craftsmanship. We only staff friendly, courteous service technicians and use high-quality materials. OGD® offers same day as well as 24-hour emergency services.

About the Role

Description

You must submit a resume to be considered for this position.

Customer Service RepresentativeOGD® Overhead Garage Door is seeking a motivated and enthusiastic Customer Service Representative to join our team at our headquarters in Fort Worth, TX. As a Customer Service Representative, you will be responsible for providing an excellent experience for prospective customers and setting appointments for technicians to help grow our business.Responsibilities:

Respond to customer inquiries via phone, email, and chat in a professional and timely manner
Provide accurate information about our products and services to customers
Schedule appointments and coordinate with the appropriate departments to ensure timely service
Address customer complaints and escalate issues as necessary
Maintain accurate records of customers and interactions
Collaborate with other departments to resolve customer issues and ensure customer satisfaction
Stay up-to-date with product/service knowledge and company policies to provide accurate information to customers
Provide administrative support to other departments as needed

Requirements:

High school diploma or equivalent
2+ years of experience in sales, customer service, telemarketing, or appointment setting (Preferred)
Excellent communication skills, both written and verbal
Strong phone presence and ability to engage with potential customers
Ability to multitask and prioritize in a fast-paced environment
Proficient in Microsoft Office Suite and experience using CRM and other sales tools
Must be able to work in the Fort Worth, TX area
Must have reliable transportation

We offer competitive pay and benefits packages, including health insurance, dental insurance, and vision insurance, as well as a laptop.If you are a self-motivated and results-driven individual with a passion for sales and customer service, please apply now. We look forward to hearing from you!Job Type: Full-time - W2 employeePay: Bi-weekly, hourly + commission per bookingShift: 1st shift, 2nd shift, must be available to work a range of hours and daysWork setting: In-office

Key Skills

Customer serviceSalesAppointment settingCommunication skillsPhone presenceMultitaskingMicrosoft Office SuiteCRMTelemarketingProblem solvingAdministrative support