Office Operations Manager

4/10/2026

The Office Operations Manager supervises administrative staff and oversees daily operational functions including revenue cycle management and patient services. They act as a liaison to physician leadership and coordinate facility, IT, and HR-related administrative tasks.

Salary

60000 - 73000 USD

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

At Northern Berkshire Pediatrics, we consider it both a great joy and responsibility to care for children. Most of us are parents ourselves, so we strive to be understanding and available to the families we are privileged to serve. We are honored that you have chosen us as your child's primary medical provider and are confident that you will be pleased with the quality of care and service that we can provide you and your family. A vital part of our service to children begins with our outstanding staff who works hard to manage and maintain a professional, caring and supportive environment for our patients in a timely manner. Our doctors are lifelong learners. Not only have they received advanced medical training in pediatrics, they continually pursue ongoing education to stay abreast of the latest in child health care. Your child's health is as important to us as it is to you. We look forward to providing you with excellent medical care in the Northern Berkshire area.

About the Role

Description

We are seeking an experienced, detail-oriented operational leader to join our busy North Adams medical practice in the key role of Office Operations Manager. This role supervises our administrative staff and oversees operational functions; ensures efficient revenue cycle operations, patient services, and streamlined workflows while supporting a high-quality patient experience. The ideal candidate brings excellent communication and organizational skills, along with a process improvement mindset.

We encourage you to apply to join our collaborative management team at Northern Berkshire Pediatrics!

Requirements

Key Responsibilities of the Office Operations Manager

Revenue Cycle and Finance Support

Oversee billing operations for efficiency and compliance
Monitor A/R, claims, and payments with billing lead
Partner with internal teams and external billing resources
Track metrics and improve financial performance
Assist with budgeting, expenses, payroll coordination, and reporting

Front Office & Patient Services

Manage scheduling, registration, phones, and patient flow
Ensure a positive patient experience
Resolve patient concerns as needed

Supervision and Leadership

Member of collaborative management team
Supervise billing and front office staff
Serve as liaison to physician leadership
Support operational planning and improvements

Operations & Administration

Oversee daily administrative functions
Coordinate credentialing and compliance tasks
Partner with outsourced HR and accounting
Manage vendors and office supplies
Coordinate facility needs

Technology

Liaison with IT vendors
Support EMR, billing, and communication systems

Qualifications

Education & Experience: 8+ years in medical practice leadership role, OR 5 years’ experience with a Bachelor’s degree
Skills: Revenue cycle oversight (no coding required), Team leadership experience, EPIC or similar EMR experience, Knowledge of healthcare compliance, Microsoft Office proficiency. excellent communication and organizational skills

What We’re Looking For

Strong operational leader
Process improvement mindset
Team player and collaborator

Key Skills

Medical practice leadershipRevenue cycle managementTeam leadershipEPIC EMRHealthcare complianceMicrosoft OfficeCommunicationOrganizational skillsProcess improvementFinancial performance trackingBudgetingPayroll coordinationVendor managementCredentialingPatient services