Accounts Receivable Specialist

Description

 Accounts Receivable Specialist 

(AR Coordinator and Revenue Operations) 

Position Summary 

We are seeking a detail-oriented Accounts Receivable Specialist to support AR aging management and cash application. This role focuses on accuracy, timely customer payments, and strong communication with customers and internal teams. The position serves as a key link between Accounting, Operations, Dispatch, and Customers to ensure invoices are issued accurately, disputes are resolved promptly, and payments are received within term. This role plays a critical part in reducing aging balances and improving the company’s Days Sales Outstanding (DSO). 

* This position is on-site (No remote work

Key Responsibilities

 1. Accounts Receivable Management & Collections 

 • Review AR aging reports and prioritize past due balances.

 • Follow up with customers on outstanding invoices and payment status. 

 • Respond to customer inquiries and resolve billing issues.

 • Track recurring issues and identify process improvements. 

 • Escalate high-risk or long-outstanding balances.

 • Post and apply payments accurately in QBs. 

 • Support month end close and reporting.

 2. Revenue operations support

 • Assist in closing trips in the reservation system. 

 • Prepare and issue accurate customer invoices. 

3. Operational Coordination

 • Work closely with Operations and Dispatch to resolve invoice questions.

 • Ensure required documentation is complete and accurate. 

 • Address issues such as missing documentation and rate discrepancies. 

4. Customer Communication

• Maintain clear and professional communication with customers. 

• Build relationships with customer AP contacts. 

• Serve as a reliable point of contact for AR matters. 

5. Reporting & AR Performance Tracking

 • Assist with tracking key AR metrics such as Days Sales Outstanding (DSO) and Aging categories.

 •  Monitor reduction in balances over 60 and 90 days. 

 • Track time to resolve invoice disputes and collection effectiveness. 

 • Provide feedback to management on trends impacting cash collections and Customer communication. 

6. Process Improvement

 • Identify root causes of delayed invoices or payments. 

 • Recommend improvements to billing processes, and internal coordination. 

 • Support ERP or system improvements related to AR. 

Requirements

 Qualifications

 Education 

• Associate or bachelor’s degree in accounting, Finance, Business Administration, or related field preferred.

Experience 

• 2 or more years of experience in Accounts Receivable or Revenue operations, Experience with ERP or accounting systems preferred. Skills

 • Clear and professional communication skills. 

• Strong attention to detail and problem-solving. 

• Strong organization and follow-up discipline. 

• Proficiency with Excel.

Reporting Structure 

Reports to: Controller or Chief Financial Officer 

Works closely with: Accounting / Billing team, Operations / Dispatch teams and Sales / Customer service teams. 

Benefits:

• Medical (Employer will pay 75% of EE coverage)
• Dental & Vision
• Short-term disability/Long-term disability
• Accident
• Critical Illness
• 401K with Employer match
• PTO