Question
Full-time
2-5

Reception Team Leader

4/10/2026

Lead the reception team to ensure guests receive memorable experiences from arrival to departure. Support the front office manager with daily banking, account reconciliation, and reservations management.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

No

About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

Reception Team Leader
First impressions are everything! As a Reception Team Leader, you will lead the team taking care of our guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:

  • On the job training and personal development opportunities
  • Working across two hotel brands, Novotel and ibis
  • Uniform and staff meals provided
  • Discounts at Accor Hotels Globally 

What you will be doing:

  • Leading the reception teams to deliver great guest experiences and working with the team on reception as needed by the business.
  • Working with the reservations team leader to ensure all reservations (including groups) are accurate, and all guest requests are responded too
  • Supporting the front office manager with daily banking and account reconciliation, as well as accounts receivable processes.

Qualifications

Good with computers and microsoft applications
Service focused personality is essential

Additional Information

Experience is an asset
Prior experience working with Opera Cloud or a related system is a benefit, but not essential
Fluency in English
Additional languages are a plus

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Team leadershipGuest servicesReservations managementBankingAccount reconciliationAccounts receivableMicrosoft applicationsOpera CloudCommunicationProblem solving
    Categories
    HospitalityManagement & LeadershipCustomer Service & SupportAdministrative
    Benefits
    On the job trainingPersonal development opportunitiesUniform providedStaff meals providedGlobal Accor hotel discounts
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