Human Service Worker

Description

Goodwill Northern Michigan is seeking a Human Service Worker (HSW) to support daily operations at the Goodwill Inn, a 24 x 7 x 365 low-barrier, housing-focused emergency shelter. This role provides direct support to guests while helping maintain a safe, respectful, and dignified environment. 

This position pays $20/hr, and there is a $2/hr shift differential for hours worked between 10pm and 6am. 

Shifts Available:  

• 1st Shift: 5:45am - 2pm 
• 2nd Shift: 1:45pm - 12am 
• 3rd Shift: 9:45am - 6am

• Positions may include day, evening, overnight, weekend, and holiday shifts 
• Flexible scheduling required based on shelter operations and coverage needs 
• Part-time opportunities may be available 

Benefits include: 

• Medical, dental, and vision insurance 
• Free virtual healthcare 
• Paid time off and paid holidays 
• Retirement plan with employer contribution 
• Employee Assistance Program (EAP) 
• Training and professional development opportunities 

Key Responsibilities: 

• Support day-to-day shelter operations and guest services 
• Welcome, monitor, and assist guests and visitors; manage intake and exits 
• Provide information, referrals, and community resource support 
• Maintain accurate records, including HMIS data entry and daily event logs 
• Ensure guest sign-in accuracy and compliance with shelter expectations 
• Monitor facility safety, cleanliness, and emergency procedures 
• Answer phones, respond to emails, and prepare basic documentation 
• Accept and document community donations, issuing receipts as required 
• Coordinate with partner agencies when emergency lodging is needed due to capacity 
• Respond to medical or safety incidents within certification guidelines and complete required documentation 
• Attend required trainings and staff meetings 

Qualifications & Expectations: 

• Commitment to Goodwill’s mission and values 
• Ability to work respectfully with individuals experiencing homelessness and diverse populations 
• Strong attention to confidentiality, safety, and professionalism 
• Ability to follow policies, procedures, and emergency protocols 
• Comfortable working in a fast-paced, people-centered environment 

Requirements

Qualifications:

• High school diploma or GED required; post-secondary education in human services preferred. 
• Experience or knowledge related to homelessness or human services preferred. 
• Strong verbal and written communication skills. 
• Basic computer skills; typing at least 30 wpm. 
• Ability to multitask and manage competing priorities. 

Physical & Schedule Requirements:

• Ability to sit, stand, walk (including uneven surfaces), bend, kneel, reach, and perform repetitive movements. 
• Ability to lift 20–30 lbs. regularly, with occasional heavier lifting. 
• Availability for on-call rotation, including 24/7 coverage as needed.