Director, Client Solutions - Remote

Description

Why Work for Us?

Workplace well-being is more important than ever. We are the winner of the 2018, 2019, 2020, 2021, 2022, 2023 and 2024 Best and Brightest Companies to Work for In The Nation. We have also won the 2020 Best Places to Work Award, Minneapolis/St. Paul Business Journal.

Our employees benefit from a competitive benefits package that includes paid time off (PTO), parental leave, paid holidays, insurance (medical, dental, vision, life, STD, LTD), flexible schedules, a 401k program with company match, and profit sharing. Insurance benefits effective on the 1st of the month following hire.

At R3 Continuum, we believe our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against based on any protected classifications.

Join a company dedicated to helping people and organizations be more resilient and thrive.

Position Summary

The Director of Client Solutions is a strategic, client-facing sales leader responsible for driving revenue growth through consultative engagement with prospective clients. This role focuses on identifying client needs, crafting tailored solutions, and building long-term relationships that align with R3’s mission and strategic priorities. The Director serves as a trusted advisor to clients, leveraging deep industry knowledge and insight to deliver innovative solutions that address complex organizational challenges.

Director Client Solutions Essential Functions

• Drive net-new business acquisition by identifying, engaging, and converting prospective clients in target markets.
• Develop and execute strategic, consultative sales plans that align with R3’s growth objectives and client needs.
• Leverage deep knowledge of mental health and behavioral health programs to design innovative, customized solutions for complex organizational challenges.
• Build and maintain a robust pipeline of qualified opportunities through proactive prospecting, networking, and relationship development.
• Partner cross-functionally with Sales, Marketing, Client Partnerships, Clinical, Product, Operations and Legal teams to ensure proposed solutions are feasible, scalable, and deliver measurable impact for clients.
• Provide accurate forecasting and reporting on sales activities, pipeline status, and revenue projections to the VP of Client Solutions.
• Represent R3 at industry events, conferences, and client meetings to strengthen brand presence and uncover new opportunities.

Secondary Functions

• Act as a thought leader and trusted advisor in mental health and employee well-being solutions.
• Champion R3’s culture and values in all client interactions and external engagements.
• Travel as needed for client meetings, presentations, and industry events.
• Perform other duties as assigned.

Key Performance Indicators (KPIs)

• Contribution to net-new revenue and healthy deal margins
• Strong, qualified pipeline and consistent opportunity progression
• High win performance on qualified and competitive deals
• Efficient sales cycles appropriate for solution complexity
• Accurate forecasting and predictable revenue outcomes
• Positive client and stakeholder feedback post-sale
• High-quality, feasible proposals with minimal rework
• Active industry presence and influence on market demand
• High-quality discovery, multi-threaded relationships, and executive access
• Accurate CRM documentation and adherence to pricing/commercial policies

Requirements

Required Skills/Abilities:

• Proven ability to develop and close complex, consultative sales with C-suite and senior decision-makers.
• Proven expertise in outbound prospecting and engaging net-new accounts
• Expertise in mental health, behavioral health, EAP, or related employee benefits programs.
• Strong strategic thinking and creative problem-solving skills to design tailored solutions.
• Exceptional interpersonal and communication skills with the ability to influence and build trust.
• Advanced understanding of pricing, solution design, and market positioning.
• Highly organized with strong time management skills and ability to meet deadlines.
• Proficiency in CRM tools and Microsoft Office Suite.
• Demonstrated success in net-new logo acquisition, revenue growth, and meeting or exceeding sales quotas.
• Proven ability to design creative, customized solutions for complex client needs.

Education & Licensing

• Bachelor’s degree, required
• Valid driver’s license required

Experience

• 7 years of consultative sales or customer relationship experience in employee benefits, mental health, behavioral health, or EAP industry required; 10 years preferred.
• Experience working with large employers, insurance carriers, TPAs, and related market segments.

Physical Work Requirements

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

On-Target Earnings (OTE): $175,000–$200,000

This role is compensated through a combination of base salary and commission. The OTE range represents expected annual total earnings when performance targets are achieved. For base salary placement, R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer. 

All applicants must reside in the United States. Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement.

R3 Continuum is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. For individuals with disabilities who would like to request an accommodation, please contact our Human Resources department at hr@r3c.com.