Warranty Tech Lead

Description

Lead the Team to Victory as our Warranty Technician - Lead! 

Renewal by Andersen is recognized as the #1 window replacement company in the country, a reputation built on both employee satisfaction and customer excellence! We are looking for an energetic, mature team player who constantly asks, "How can we do this better?". If you have a can-do attitude and tackle challenges creatively, we want you on our collaborative, "no drama" team. As our Warranty Technician Lead, you won't just turn a wrench. You'll be our operations MVP, using your deep window expertise and stellar interpersonal skills to ensure every homeowner has a world-class experience. Earn $40-$45/hour DOE plus robust benefits like medical, a 401(k) match, and more!

The Playbook (What You’ll Do):

• Serve as the primary point of contact for high-priority service work and escalated homeowner situations, ensuring clear communication, effective problem resolution, and absolute customer satisfaction. 
• Showcase your comprehensive knowledge of window parts and pieces by expertly dismantling and reassembling windows, window coverings, and hardware. 
• Analyze complex customer situations, determine the necessary corrective action, and verify that the situation is fixed efficiently and cost-effectively. 
• Utilize your technical expertise to service and repair previously installed RbA products. 
• Keep team members and your manager fully informed about your customer interactions and the actions you've taken to save the day. 
• Champion the homeowner experience by leading the team to achieve and maintain an impressive 85–100% Net Promoter Score (NPS). 
• Oversee the successful completion of all warranty service work across your territory.
  

What You Bring to the Field (Qualifications):

• Demonstrated interpersonal communication skills, featuring strong listening and empathy to truly connect with our customers. 
• The ability to confidently handle confrontation and conflicts using a tactful and diplomatic approach. 
• A basic knowledge of construction, carpentry, remodeling, framing, and building materials to understand how our windows fit into the big picture. 
• One or more years of window installation experience is preferred so you can hit the ground running. 
• The physical capability to stand, walk, or sit all day and lift up to 75lbs. 
• A willingness to reasonably withstand the elements and work in a variety of weather conditions, including heat, cold, rain, and wind. 
• Possession of a valid Driver’s License with an insurable driving record per company standards. 
• Ability to successfully pass a criminal background check and drug screen. 
• A high school diploma or equivalent is preferred. 

The Trophy (Compensation & Perks):

We believe in rewarding our top players! In addition to a Full-Time, Non-Exempt position earning a highly competitive hourly rate of $40-$45 DOE (paid twice a month!), you'll have access to a robust benefits package:

Health & Wellness (Eligible the first of the month following 60 days of employment) 

• Medical: Choose from three comprehensive plans (including prescription drug coverage) through Regence Group Administrators. 
• Dental & Vision: Keep your smile bright with Delta Dental (Base & Buy-Up options available) and VSP vision coverage. 
• Flexible Spending Accounts (FSA): Tax-sheltered ways to pay for eligible health and dependent care costs. 
• Employee Assistance Plan (EAP): Free, confidential support for you and your family to help navigate life's challenges, including stress, financial problems, and mental health.

Financial & Future Security  

• 401(k) Plan: Save for the future on a pre-tax or Roth basis, featuring a 4% company match that is 100% immediately vested! (Eligible the first of the month following 90 days of employment) 
• Life & Disability Insurance: Options for Life, AD&D, and Disability coverage to protect your income. 
• Extra Protection: We offer Voluntary Accident and Critical Illness coverage for unexpected medical moments. 
• Identity Theft Protection: Rest easy with Allstate Identity Protection, providing proactive monitoring and full restoration services.
  

Ready to show up and show out? Apply today and help us provide a high level of customer satisfaction that exceeds expectations! 

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