Question
Full-time
0-2

Guest Relation Agent

4/11/2026

The Guest Relation Agent is responsible for welcoming VIP guests, managing room assignments, and ensuring the lobby and guest rooms meet hotel standards. They also handle guest feedback, facilitate special requests, and provide personalized services to enhance the guest experience.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

No

About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Gründe für Accor zu arbeiten?
Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persönlichkeit passen.
Wir unterstützen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden kannst.
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen verändern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.
Tu das, was Du liebst, trage etwas für die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS

Job Description

  • Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming )
  • Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.
  • Check the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action.
  • Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.
  • Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.
  • Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.
  • Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests.
  • Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request.
  • To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out.
  • Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.

Qualifications

-Bachelor's in Tourism , Languages or any related Field.
- ( 0-3 ) years experience working with Opera or a related system.
- Fluency in English is a must.
- Additional languages are a plus.
- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.

Additional Information

Ihr Team und Arbeitsumfeld:
In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
Unser Engagement für Diversity & Inclusion:
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.

  • Job-Category: Rooms
  • Job Type: Graduate Job
  • Job Schedule: Full-Time
    • Key Skills
    Guest relationsCustomer serviceOpera systemCommunicationInterpersonal skillsLeadershipProblem solvingAttention to detailUpsellingHospitality management
    Categories
    HospitalityCustomer Service & SupportAdministrative
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