HR Operations Coordinator

Description

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Position Summary

The HR Coordinator plays a critical role in ensuring the flawless execution of core HR processes that impact the full employee lifecycle. With deep HR operational experience, this individual delivers with a strong sense of urgency, a commitment to 100% accuracy, and a passion for supporting a great employee and candidate experience. The role provides key support in pre and onboarding, employee relations, hiring & recruiting logistics, compliance, and learning & development. The HR Coordinator serves as a trusted partner to both field and corporate teams, reinforcing the company’s values and standards in every interaction.

Key Responsibilities

Onboarding & Employee Experience (Day 1 – Week 1 – Month 1)

· Lead and continually refine the onboarding process to ensure a positive, consistent, and branded new hire experience from offer acceptance through the first 30 days

· Coordinate and automate pre-boarding activities including background checks, systems access, and new hire documents to ensure a smooth Day 1, week 1 experience

· Conduct or facilitate orientation, ensuring new hires are set up for success and productivity early

· Own follow-up touchpoints during the first week and first month to proactively address any gaps, contributing to increased new hire satisfaction and reduced early turnover

HRIS & Data Accuracy

· Maintain and audit employee data in the HRIS (e.g., Paylocity) with 100% accuracy and confidentiality

· Ensure timely processing of employee lifecycle changes in HRIS and ERP (hires, promotions, terminations, transfers) and assist with system upgrades or implementations

· Run and distribute regular HR and compliance reports; support audits with precise and complete documentation

Recruiting & Talent Candidate Support

· Coordinate interview scheduling with speed, precision, and professionalism; ensure a positive candidate experience

· Support hiring managers with job postings, pre-employment screening, and offer logistics

· Partner with recruiters and hiring leaders to improve time-to-fill and ensure a smooth recruitment process aligned with brand and culture

· Support administration of talent assessments as needed

Learning & Development Support

· Assist with the administration of the Learning Management System (LMS), and resolving access issues

· Support logistics and communications for training events, leadership programs, and compliance learning

Employee Relations, Compliance & Process Excellence

· Serve as a go-to resource for employee inquiries with fast, clear, and value-driven responses

· Support employee relations documentation and follow-ups, helping HR leaders ensure consistency and policy alignment

· Ensure full compliance with federal, state, and local employment laws and internal policies

· Maintain digital and physical employee files with strict confidentiality and precision

Engagement, Culture & Communication

· Monitor and respond to inquiries in the HR mailbox. Respond or escalate request to resolve most transactions within 24-48 hours. Automate where appropriate.

· Support HR communications including announcements, newsletters, and recognition programs

· Assist in coordinating employee engagement surveys, events, and celebrations that reinforce culture and community

· Model professional and values-aligned behavior in every interaction, acting as a culture ambassador

Requirements

· 10+ years of progressive experience in HR coordination, operations, or HR administration

· Proven track record of delivering HR processes with speed, accuracy, and professionalism

· Advanced proficiency in Microsoft Office (Excel, Word, Outlook) and HRIS platforms (e.g., ADP, Paylocity, Workday)

· Strong communication skills and demonstrated ability to partner cross-functionally

· High level of discretion, attention to detail, and accountability

· Experience working with confidential employee information in a high-paced environment

Preferred Qualifications

· Experience supporting multi-site or multi-state operations, including hourly and salaried populations

· Familiarity with LMS platforms and L&D coordination

· HR certification (PHR, SHRM-CP) a plus

· Bilingual (Spanish) preferred in some locations

Core Competencies

· Operational Excellence: Delivers fast and accurate execution of all HR tasks with pride and discipline

· Service-First Mindset: Puts the employee and candidate experience at the center of everything

· Proactive & Accountable: Takes initiative, owns outcomes, and sees things through to resolution

· Trusted Partner: Builds credibility across teams through professionalism, responsiveness, and confidentiality

· Change-Ready: Flexible, resourceful, and composed in a fast-growing, dynamic environment

Values Alignment

This role embodies our FEG values and Playmaker spirit:

· Play With Purpose: Approach financial planning with intent, curiosity, and a focus on impact

· Own the Experience: Act like an owner—anticipate needs, raise the bar, and follow through

· Better Together: Partner cross-functionally with humility and a commitment to shared success

· Level Up: Always seek smarter, faster ways to drive business performance

· Make It Fun: Bring energy and optimism to your team and work