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INFORMATION DESK REP

4/13/2026

The Information Desk Representative provides a welcoming first impression by assisting visitors with hospital services and directing them to appropriate departments. They also monitor entrance activity, manage the supply of wheelchairs, and handle incoming mail and packages.

Working Hours

24 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

Based in Dayton, Ohio, Premier Health’s mission is We care. We teach. We innovate. We Serve. Home to the nation’s 31st largest hospital, the region’s only adult Level I trauma center and the largest locally based clinical laboratory, Premier Health continues to build upon a more than 130-year legacy of providing clinical excellence and compassionate care to friends and neighbors across Southwest Ohio. The health system offers award-winning care at five hospital sites: Miami Valley Hospital in Dayton with additional inpatient sites at Miami Valley Hospital South in Centerville and Miami Valley Hospital North in Englewood; Atrium Medical Center in Middletown; and Upper Valley Medical Center in Miami County. In addition, Premier Health provides a comprehensive range of care choices at its eight emergency departments, eight Urgent Care locations, and more than 130 outpatient locations and affiliated primary care and specialty physician offices, as well as home health, mental health, and substance abuse services.

About the Role

MIAMI VALLEY HOSPITAL SOUTH

INFORMATION DESK REPRESENTATIVE

PART TIME / 8A-12P WITH ROTATING WEEKENDS AND HOLIDAYS

48 HOURS PER PAY PERIOD

The Information Desk Representative provides a welcoming and positive first impression at all the Premier Health facilities by providing information about hospital services, patient information, visitor information and by directing patients and visitors to patient rooms and hospital departments. The Information Desk Representatives interface with all hospital departments and services to facilitate a timely and consumer oriented response to those needing assistance. The Information Desk Representative will monitor the flow of activity at the various entrances, offer accurate, simple directions, wayfinding to patients, families, and visitors and monitor the supply of wheelchairs at the various entrances

Education

Minimum Level of Education Required: High School Diploma / GED

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Knowledge/Skills

Computer literate and keyboard proficiency

Utilizes the hospital computer system to provide authorized patient information

Strong interpersonal skills with ability to work in a team environment

Outstanding customer service skills, conflict management and problem solving skills

Ability to work independently with little to no supervision and exercises good time management

Ability to work in a high stress environment

Manage multiple tasks while remaining focused on the overall delivery of service to hospital customers

Exhibit an attitude of caring and empathy, insure fairness and concerns for all person of all economic and social levels, races and cultures and sexual orientation

Accepts responsibility for mail, packages, flowers, and equipment left at the information desk and follows up on delivery to the correct location

Key Skills

Customer serviceInterpersonal skillsConflict managementProblem solvingTime managementComputer literacyKeyboard proficiencyWayfindingCommunicationTeamwork