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Member Experience Associate I

4/13/2026

The associate assists members with financial transactions, including cash exchanges and processing payments. They also provide information on credit union products and support the company's sales and service culture.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

Welcome to Rave Financial, where generations of members have trusted us to be their financial partner since our founding in 1935. With over 80,000 members across the greater Southeast Texas region, we're dedicated to empowering you to reach your financial goals and dreams. Whether you're a longtime member or new to the Rave community, we make banking easy and accessible. Our convenient Rave Video banking technology lets you bank from anywhere, connecting you with our experts on your terms—no matter where life takes you. At Rave Financial, we're committed to helping you build a brighter financial future. Join us, and experience why so many Texans are proud to be a member of Rave Financial, ''A Credit Union Worth Raving About.''

About the Role

Role:

To assist members with their financial transactions, including cash exchanges, processing payments and issuing and accepting negotiable instruments. To provide routine information concerning all credit union products and services. Supports sales and service culture throughout the company, training objectives and any other initiatives as directed.

Knowledge and Skills:

Experience	One month to twelve months of similar or related experience.
Education	A high school education or GED.
Interpersonal Skills	Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills	1. Strong interpersonal skills are a prerequisite necessary to the position. 2. Ability to operate general office equipment and other credit union provided equipment. 3. Must be able to operate related computer software as provided by the credit union. 4. Ability to grasp the effects of member requests as they relate to individual accounts. 5. Willingness to learn and progress within job role. 6. Ability to work as a member of a team and embrace the credit union philosophy and the credit union mission, vision, and core values. 7. Knowledge of common scam and fraud prevention practices. 8. Possess fundamental knowledge of the financial industry, including an understanding of the check clearing process along with negotiable instruments and collections. 9. Knowledge and understanding of the basic processes of other credit union departments and branches.

Key Skills

Financial transactionsCash handlingPayment processingConflict resolutionRelationship buildingOffice equipment operationComputer software proficiencyFraud preventionCheck clearingNegotiable instrumentsCustomer serviceCommunicationDiplomacyTeamwork