Head- Commercial claims

The Company Overview

Aon plc (NYSE: AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions.

Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Aon Risk Insurance Broker India Private Limited, (formerly Global Insurance Brokers, amalgamated with

Aon India Insurance Brokers) licensed since 2003, is a composite insurance broker delivering insurance and reinsurance broking services to corporate clients in India.

Aon India has over 1200 colleagues across 17 locations in India.

Website: https://www.aon.com/apac/india/default.jsp

Job Dimensions (role and responsibilities):

• Head Commercial Claims is responsible for driving Claims Functions across locations. They
• They need to align the claims team vision and goal with the larger organization goal. They also collaborate with the Regional claims head to ensure regional initiatives get suitable attention.
• They should take ownership for identifying talent from the market and building a robust claims team across the organization.
• They are encouraged to nurture and develop talent within the existing team.
• They should guarantee that expectations of internal (Brokers) as well as external collaborators (Clients) are met.
• They must ensure that Claims management system utilization is done on optimum basis.
• They will also need to engage with other important collaborators like insurers and surveyors.
• They should also make sure that social media visibility on claims is improved.
• They should also be responsible for direct involvement of all significant intricate claims.

Key Performance Indicators:

• Build strong and stable claims team.
• System utilization.
• Engagement of collaborators – Calendarized approach to be adopted.
• Ownership of extensive intricate claims
• Ensuring visibility of claims services of Aon is adequately improved through social media, client seminars etc.
• Improved turnaround time and reduced aging trends.

Skills and Attitude:

• Strong communication skills
• Leadership skills in identifying and developing talent
• Process and cost efficiency
• Ownership of Claims resolution
• Independent decision making
• Negotiation skills
• Collaborator management skills
• Technical expertise to manage large complex claims